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Joanne Small is a highly skilled and experienced professional with a strong educational background in Business/Corporate Communications and Accounting. She has worked in various roles, including Secondary School Cover Teacher, Sports Coach, Marketing Assistant, Swim Academy Manager, Fund Administrator, and Regional/National Staff Trainer, showcasing her adaptability and expertise in multiple fields. With proficiency in multiple languages, Joanne has demonstrated her ability to communicate effectively with diverse audiences. Her skills include Event Management, Microsoft Office, Customer Service, Social Media, Fundraising, Public Speaking, Marketing, Research, Personal Development, Training, and Office Administration.

Experience

  • Royal Borough of Kingston upon Thames
    • London, England Metropolitan Area
    • Secondary School Cover Teacher
      • Nov 2017 - Jul 2023
      • London, England Metropolitan Area

      Spent 5 years as a Secondary School Cover Teacher administering lessons to years 7 - 13. Spent 3 years providing pastoral care as a Form tutor. Undertook teaching responsibilities for Maths and Computing lessons for a year, and more recently for Health and Social lessons. Proactive in assisting with administrative tasks for the school office, colleagues and exams in downtime.

    • Sports Coach & Marketing Assistant
      • Aug 2009 - Nov 2017

      Marketing Assistant - liaising with tutors, compiling and editing holiday programmes, and booking all resources for junior courses. Event organiser - Zogg's Fun Day, Open days, Change 4 LifeSports Coach - Swimming teacher covering NTPS stages 1-6 (parent & toddlers, adults, school groups and general swim academy). Badminton coach - juniors and adults.

    • Swim Academy Manager
      • Mar 2015 - Oct 2017
      • Malden Centre

      Managed the 1,600 strong Swim school overseeing 18 staff. Oversaw contract renewals, annual leave calculations, maternity leave entitlements. Coordinated local schools swimming programme. Increased staff moral, and reduced customer complaints through improved processes and communication. Initiated ongoing training opportunities for staff.

  • Fiduciary Trust Company
    • The Adelphi Building, London
    • Fund Administrator
      • Jul 2001 - Dec 2008
      • The Adelphi Building, London

      Provided AUM reporting to Senior Management. Calculated monthly NAV's and produced fee invoicing. Client and custodian liaison and trade settlement.

    • Fund Accountant/Project Coordinator
      • Jan 1997 - Jul 2001

      Carried out research and analysis of various Fund Accounting systems preparing project briefs and recommendations.

  • Trust Bank New Zealand Limited
    • Hamilton and Christchurch
    • Regional/National Staff Trainer
      • 1993 - Aug 1995
      • Hamilton and Christchurch

      Competent in writing and delivering training packages on Branch back office duties including bulk cash handling; counter services; processing deceased estates; and reconciliations.A Regional Staff Trainer responsible for Induction training and assessing back office training needs. Following restructuring I was appointed to our National Training team.

Education

  • 1988 - 1992
    University of Waikato
    Bachelor of Management Studies (BMS) Hons., Business/Corporate Communications and Accounting
  • 1983 - 1987
    Hamilton Girls High School, Hamilton, New Zealand

Suggested Services

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Industry Focus. “Government Administration”

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