Experience

• 

  Enterprise Holdings

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • Credit Analyst to Lead Credit Specialist (10-2015)

    • Oct 2013 - Present

    • Audit and analyze business’s financial statements and credit reports to determine trends and financial stability.• Evaluate credit worthiness on existing customer using various credit services like Dun & Bradstreet, Equifax, & Credit Safe. • Make recommendations on changes that should be made with existing accounts.• Maintain a good working relationship with Sales Executives who present credit results to an existing customer and provide any recommendations of changes to the account.• Use credit reports and contact volumes (if applicable) to determine appropriate security deposits and credit limits. • Display ability to protect confidential information on a daily basis• Respond to questions, request and inquiries from sales, customers and internal department regarding credit worthiness of customers. • Maintain ongoing credit review procedures to minimize credit risk, working closely with the sales team, field personnel, collections, and various other corporate departments. • Provide guidance and training opportunities to credit analysts when they have questions. Employee of the Month 12/2014 Employee of the Month 01/2017 Most Valuable Player of the Quarter 02/2020

  • Account Coordinator

    • Mar 2010 - Oct 2013

    • Contacted customer via email or phone to collect on past due balances billed to them. • Researched and resolved disputed rentals, billing issues, and prepared appropriate adjustment requests and follow up with customers on disputes to ensure timely payment of receivables. • Maintained detailed, clear, and concise notes providing information which was documented in PeopleSoft. • Attended weekly collections meetings providing status and documentations to management when requested.• Displayed ability to protect confidential information on a daily basis.• Reported any issues concerning payment.• Received and met monthly goals many times receiving awards for my performance. • Researched rates and matched unpaid rentals.• Successfully trained new employees to be top performers and provided continuous support after training ended. • Gained superior customer service skills, advanced written and verbal communication experience, and ability to problem solve.

• 

  Arrow Trucking Co

  • Tulsa, Oklahoma Area

  • Accounts Receivable, Company Newsletter Editor

    • Mar 2006 - Dec 2009
    • Tulsa, Oklahoma Area

    • Maintained collection efforts on million dollar accounts. • Researched and resolved disputed rentals, billing issues, and prepared appropriate adjustment requests and follow up with customers on disputes to ensure timely payments of receivables. • Reviewed customer requests for accounts by using Dun & Bradstreet to determine credit worthiness.• Displayed ability to protect confidential information on a daily basis.• Received payments and remittance from customer and applied payments accordingly.• Gained superior customer service skills, advanced written and verbal communication experience, and ability to problem solve.

• 

  Best Buy

  • Geek Squad Admin

    • Jan 2003 - Mar 2006

    • Stepped into a leadership position when required.• Maintained accurate employee schedules and found coverage when necessary.• Suggested new ideas to improve the overall functionality and productivity of store & general operations • Regularly communicated with management and team members to set goals and created a plan of action to achieve aspirations. • Effectively communicated with customers to obtain information in order to determine needs.• Reconciled cash registers at the beginning and end of work day.