Experience

• 

  HSB - Hartford Steam Boiler

  • United States

  • Claims Service Representative

    • May 2020 - Present
    • United States

• 

  Nationwide Specialty E&S

  • Scottsdale, AZ

  • Claims Specialist II

    • Sep 2017 - May 2020
    • Scottsdale, AZ

• 

  Chubb Insurance

  • Phoenix, Arizona

  • Claims Examiner

    • May 2011 - Sep 2017
    • Phoenix, Arizona

    -Make 6 hour contact with 1st party homeowner property claims. -Make same day contact on 1st party commercial property claims.-Scope and assess damages, determine if an inspection is warranted-Transfer higher loss value claims to correct department for further investigation-Communicate insureds, contractors, and preferred vendors for estimates-Analyze and explain coverages to the insured-Analyze repair and mitigation estimates within 24-48 hours and issue necessary payments-Assign preferred vendors for repairs, remediation, and contents pricing-Draft partial and full denial letters, request letters, and reservation of rights letters

• 

  The Hartford

  • Phoenix, Arizona Area

  • Inside Claims Representative

    • Sep 2010 - May 2011
    • Phoenix, Arizona Area

    -Make contact with the insured and scope the claimed damages on 1st party homeowners claims-Explain the policy, applicable coverage, coverage issues, and claims process-Assign and manage independent adjusters for estimates, reports, and photos-Set up remediation vendors to properly mitigate the damages-Draft partial and full denial letters-Analyze estimates, payments, and Actual Cash Value-Draft Risk Notices for Underwriting

• 

  Markel International

  • Scottsdale, AZ

  • Property Claims Adjuster

    • Aug 2006 - Sep 2010
    • Scottsdale, AZ

    -Cross Trained in Property Claims & Liability Claims-Specialized in Inland Marine coverage-Additional training in arson, wind, & hail losses-Extensive knowledge in Manuscript Peril/Forced Placed Policies-Assist in the education of new and/or temporary associates for property loss procedures-Design presentations for new coverage requirements -Manage & Complete projects related to our large Manuscript Insurance Program. Coordinate with upper manage to re-design process to increase our efficiency in claims handling. -Draft Risk Assessment Reports.-Office Responsibilities: Set up new losses, Review policy coverage, Make invoice & loss payments, Respond to legal correspondence, Manage file diaries, Utilize information from the managing general agents & underwriters. Assign & review independent adjuster reports. Negotiate claim settlement payments.

• 

  The Home Depot

  • Missoula, Montana

  • Sales Associate

    • Jun 2000 - Jun 2006
    • Missoula, Montana

    Worked throughout the entire store learning the products and services each department had to offer along with interacting with the various clients of the Home Depot. Coordinate display and sale promotions with local and national Vendors along with the opportunity to design several sales areas.