Experience

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  Enphase Energy

  • United States
  • Renewable Energy Semiconductor Manufacturing
  • 700 & Above Employee

  • Ensemble customer support technician

    • Feb 2023 - Present

  • Customer Support Technician

    • Oct 2022 - Present

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  Agistix

  • Meridian, ID, United States

  • Account Support Specialist

    • Feb 2021 - Oct 2022
    • Meridian, ID, United States

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  QualityLogic

  • Boise, Idaho, United States

  • Software quality assurance test technician

    • Sep 2020 - Jan 2021
    • Boise, Idaho, United States

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  Uber

  • Driver

    • Jun 2019 - Sep 2020

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  AGILITY LOGISTICS

  • Malaysia
  • Transportation, Logistics, Supply Chain and Storage
  • 300 - 400 Employee

  • Americas Control Tower Manager

    • Feb 2017 - Aug 2018

  • Americas Control Tower Manager

    • Feb 2017 - Aug 2018

  • US Control Tower Manager

    • Jan 2017 - Aug 2018

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  Agility

  • San Jose, California

  • HGST Global Customer Relationship Manager

    • Nov 2013 - Aug 2018
    • San Jose, California

    Agility builds durable, efficient supply chains that power businesses and drive trade, creating access to new opportunities. I work on site with my customer, so I can address their concerns in an immediate fashion if need be. I manage shipments that come from all regions of the world to different regions of the world, making sure that they deliver on time. Proactively work with my team to ensure that we provide the best performance possible to our customer. Conduct monthly performance reviews with customer to go over strengths and weaknesses experienced during the previous month's shipments. Interact with a global team to ensure that their problems are resolved. Maintain a monthly rate sheet, with ad-hoc lanes being added on a monthly basis. Research options for better routing with global team to ensure on time performance goals are met. Send daily report to customer reflecting shipments that are in transit, or delivered, and whether or not they are late. Occasional travel is required of me, in which I have had to go overseas to meet with some of the other branches of the company.SPECIALTIES: Customer Service, International Logistics, Management, Problem Solving, Analysis Reporting, Process Management, Warehouse Management, Import/Export, Inventory Control, Procurement, Shipping & Receiving, Service Level Agreements

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  AIT Worldwide Logistics

  • United States
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • International Logistics Coordin

    • May 2013 - Nov 2013

    Prepared compliant commercial invoices for international shipments that are shipped all over the world so that the shipments will clear customs in a timely fashion.Gave quotes for international shipments for various different sizes and weights of shipments.Answered time critical questions for international shipments to make it to its final destination on time.Worked with international carriers to ensure prompt service and delivery of goods to the end user.Confirmed incoterms for shipments and verified whom will be the importer of record for each shipment.

  • Warehouse Manager

    • Oct 2012 - May 2013

    Manage inventory, both incoming and outgoing through AS400 system. Kept customers aware of what they have in the warehouse on a regular basis. Kept clear communications on when deliveries had departed and when they should be expected, as well as what orders are on their way to the destination. Organize expeditious pulling of customer's orders in accordance to their instructions. Bill out trucks and orders in accordance with AIT policies in a timely fashion to ensure prompt payment from customers.

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  Stream Global Services

  • Rio Rancho, New Mexico

  • Customer Experience Expert

    • Jan 2012 - Aug 2012
    • Rio Rancho, New Mexico

    High inflow of calls from customers needing assistance with their Android phones. A high level of attention was given to each particular problem they were having so that trouble shooting could get their phone back to working order. If all trouble shooting steps were exhausted I would proceed on with exchanging the phone through the manufacturer’s warranty.

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  Comcast Cable

  • Manassas, VA

  • Customer Account Executive

    • Feb 2010 - Jun 2011
    • Manassas, VA

    A high level of detail and attention was given to each phone call received from customers about the services that they paid for. High inflow of phone calls regarding new services that could be added on through automated systems on the computers. Managed phone calls regarding questions about their bills as well as processed appropriate and accurate credits when necessary. Critical thinking was used to solve many highly difficult problems using my judgment to solve the issue. Accustomed to working in high pressure, high demand environments. Achieved high marks on surveys regarding customer service that was given, often 100% score was received.

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  Grasmick Produce

  • Boise, Idaho Area

  • Customer Service

    • Feb 2009 - Dec 2009
    • Boise, Idaho Area

    Assisted with a high inflow of phone calls from local restaurants and grocery stores regarding produce orders that were to be delivered either that day or in the near future. A high level of attention to detail had to be given to each order because quantity and size were of the utmost importance. Speed was also a critical factor as many of these orders had to go out as soon as they were received in the mornings. High pressure put on selling as much as we possibly could in a high demand market. Brainstormed delivery solutions with coworkers when issues with deliveries arose. Managed spreadsheets showing sales representative sales for manager use. On a first name basis with many customers, made it a priority to know the items that they always needed.