Experience

• 

  Jenna Summa Photography

  • Belton, Texas

  • Owner

    • Aug 2014 - Present
    • Belton, Texas

    Affordable Family Photographyjennasumma.com

• 

  Temple Daily Telegram

  • Killeen/Temple, Texas Area

  • Freelance Photojournalist

    • May 2015 - Oct 2021
    • Killeen/Temple, Texas Area

• 

  Ron Parks Photography

  • Austin, Texas Area

  • Photographer

    • 2012 - Jun 2015
    • Austin, Texas Area

    • Main Photographer appointed for various events, large and small• Assistant Photographer at numerous weddings and photo shoots• Image editor using Photoshop Lightroom• Creating new connections through online marketing

• 

  United Way of Central Texas

  • Killeen/Temple, Texas Area

  • Volunteer

    • 2014 - 2014
    • Killeen/Temple, Texas Area

    Participation in the VITA (Volunteer Income Tax Assistance)

• 

  NCSOFT

  • Austin, Texas

  • Game Master

    • Oct 2009 - Jun 2010
    • Austin, Texas

    Game Surveillance Unit

• 

  Electronic Arts

  • United States
  • Entertainment Providers
  • 700 & Above Employee

  • Technical Support Supervisor

    • Jul 2009 - Jun 2010

    • Team management and development through coaching agents and conducting weekly performance reviews.• Assist agents with troubleshooting and resolution.• Taking ownership of escalated customers' issues.• Maintain quality assurance; gaining favorable CSAT scores.• Focus on delivering improved operational efficiency to reach departmental goals.

  • Tier 1 Technical Support Agent

    • Dec 2008 - Jul 2009

    • Provide world-wide technical support for EA-published titles across multiple platforms and operating systems during in-bound calls and follow-up emails.• Process orders, refunds, warranty, and subscription maintenance requests through the multiple billing systems.• Document audit-trail logs into customer account management tools.• Efficiently create tickets, per inquiry; utilizing the CRM tool, RightNow.

• 

  Jackson Hewitt Tax Service Inc.

  • United States
  • Financial Services
  • 700 & Above Employee

  • Certified Tax Preparer

    • Jan 2007 - Apr 2008

    • Process and file customers' time-sensitive Federal and State tax returns.• Aid customers with complex tax decisions.• Maintain communication with the Internal Revenue Service.• Heavy clerical/office work to paper trail all documents.• High-security cash and check handling.

  • Customer Care Specialist

    • Jan 2006 - Jan 2007

    • Answer and route calls, assisting in minor tax questions.• Consultation and appointment management.• Perform office work, as such copying, faxing, filing, processing credit cards, etc.• Obtained Tax Preparer License through Jackson Hewitt's on-site courses.