Experience

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  Liebherr Appliances

  • Washington, United States

  • Regional Technical Manger, Managing western region of Americas

    • Apr 2021 - Present
    • Washington, United States

    All we do is Cool! Managing the service territory, western region of America

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  Dacor

  • Pacific northwest territory

  • Regional technical manager

    • Sep 2019 - Apr 2021
    • Pacific northwest territory

    Manage, mold, train service and install companies in the Pacific Northwest Region. Perform localized hands-on training in high volume territories to familiarize the service and install technicians with Dacor’s products. Manage my service agent’s accounts, discuss performance, address warranty challenges, evaluate parts inventory and support their understanding of the tools provided by Dacor. Locate and acquire and/or dismiss company service contracts as needed per service agent’s performance and the territories need. Provide technical support and management assistance to Dacor authorized and non-authorized service agents, Dacor customer service staff, sales associates, and any other person in need of assistance. Resolve escalated issues brought to my attention in a fast, efficient and favorable way. Work alongside the VP of sales, DSM’s, and marketing when appropriate. This includes dealer visits to build and strengthen confidence in the Dacor product, builder/marketing events to lead the installation of our displays, and any other necessary involvement needed for my market.

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  Sears Home Services

  • Tech Manager

    • Aug 2018 - Sep 2019

    Overseeing regional field operations and service quality of in-home repair technician team exceeding 25 or more direct reports. Responsibilities include: Managing performance and creating action plans through measurable KPI’s, sales coaching and performance, customer service, fleet management, leadership training and mentoring, human resources, hiring and developing new hires, project management and developing new strategies for leadership team and more.

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  Sears

  • Senior Field Service Technician trainer

    • Oct 2014 - Aug 2018

    Appliance repair Generalist LMT trainer

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  Dycom Industries, Inc

  • Field Service Representative

    • Jul 2011 - Oct 2014

    Field service for underground high voltage electrical a low voltage electric troubleshooting.

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  Sempra Energy

  • Field Service Technician/ NG Firefighter Emergency response Team

    • Nov 2003 - Jul 2011

    Emergency response team/ trained in appliance services residential, commercial, industrial.

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  Douglas county

  • Firefighter

    • Feb 2000 - Nov 2003