Experience

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  Idaho Department of Labor

  • Boise, Idaho, United States

  • IT Operations Manager

    • Oct 2020 - Present
    • Boise, Idaho, United States

• 

  POWER Engineers

  • United States
  • Engineering Services
  • 700 & Above Employee

  • Manager IT Infrastructure

    • Oct 2018 - Jul 2020

    Department manager for a team of 10 engineers/administrators in Infrastructure, supporting 50 offices with 2600+ colleagues across the US and Canada.Maintaining a complex network infrastructure for a major engineering consulting and design firm. Requiring high availability and a need to move large amounts of data. A strong focus on automation and network resilience. Providing a solid network foundation for the business through QOS, network performance metrics, and network alert monitoring. Member of the change advisory board, with a heavy emphasis on incident management and resolution, underscoring the importance of root cause analysis.

  • Sr Manager, Service Desk

    • Jun 2017 - Oct 2018

    Department manager for a team of 20 technicians on the Service Desk, supporting 50 offices with 2600+ colleagues across the US and Canada. Significantly increased the departments reputation by leading with a strong focus on improving customer service, through improved communication, process improvements, and providing a positive experience. Managed the escalation process through tier 2-3 support. Drove process improvements through data analytics and data integrity.

• 

  Opus Bank

  • United States
  • Banking
  • 100 - 200 Employee

  • VP, Director Network Services

    • Jul 2013 - Feb 2017

    Oversee all IT infrastructure for 60 branches, including 300+ servers and VOIP network. Supporting 650 end users in four states. Provide leadership for a staff of 4 network engineers. Ensure audit controls for compliance and perform disaster recovery planning and testing. • Led the successful migration of email from a hosted third party to an in-house Exchange 2013 environment. • Implemented BYOD system, saving the company thousands of dollars in monthly cellular costs.• Facilitated the installation NetApp SAN’s. Upgrading several disparate systems into one standardized SAN.• Installation of Cisco UCS system, replacing many different standalone servers.• Oversight of technology integration for multiple mergers and acquisitions.

  • Assistant Vice President, Network Integration Manager

    • Feb 2009 - Dec 2013

    Oversee all IT infrastructure for 60 branches, including 300+ servers and VOIP network. Supporting 650 end users in four states. Provide leadership for a staff of 4 network engineers and 5 production support specialists. Ensure audit controls for compliance and perform disaster recovery planning and testing. ● Led the successful migration of email from a hosted third party to an in-house Exchange 2013 environment. ● Implemented BYOD system, saving the company thousands of dollars in monthly cellular costs.● Facilitated the installation NetApp SAN’s. Upgrading several disparate systems into one standardized SAN.● Installation of Cisco UCS system, replacing many different standalone servers.● Oversight of technology integration for multiple mergers and acquisitions.

• 

  Terex Corporation

  • Redmond, Wa

  • IT Operations Manager

    • 1996 - 2008
    • Redmond, Wa

    Managed global IT network with $4.5M budget and 18 employees across Help Desk, Technical Support, Network Engineering & Administration, and Procurement groups. Ensured SOX compliance and integrated 12 international divisions.Improved system uptime. Terex’ growth worldwide meant systems needed to be online 24/7 and nightly backups took the system down for 90 minutes each night. Performed requirements analysis and designed / implemented system software and hardware upgrades. Reduced backup time 78%, from 90 minutes to 20 minutes nightly.

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  Genie Industries

  • Telecomm Manager

    • Nov 2001 - Apr 2006

    Genie purchased by Terex. Held interim position concurrently. Managed 1800 phones in 30 facilities on a Nortel PBX system. Negotiated contracts, reducing telecomm costs by 25%, or $85K annually. Developed and implemented Automated Call Distribution (ACD) queues. Oversaw $2M budget and six employees. Awarded Team Member of the Month three times.Renegotiated software licensing for significant savings. Genie was growing quickly and hiring more engineers, but the cost of the 3D engineering software was high. Changed licensing structure from per seat to a concurrent license.. Saved $400K+ in fixed costs and variable annual maintenance cost.Used KanBan methodology to reduce inventory costs 50%. Genie’s 300 printers and copiers in 14 locations frequently ran out of supplies like toner and paper. Developed KanBan inventory system, ensuring a ready supply without excess inventory on hand. Saved ~$15K monthly in materials and fees for expedited deliveries.