Experience

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  Western Washington Medical Group

  • United States
  • Medical Practices
  • 200 - 300 Employee

  • CBO Operational Specialist

    • Jul 2023 - Present

  • Billing Specialist

    • Feb 2018 - Present

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  Urology Northwest P S

  • Billing Specialist

    • Jul 2014 - Jan 2018

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  Dependable Medical Equipment

  • Mountlake Terrace, WA

  • Billing Assistant

    • Oct 2013 - 2014
    • Mountlake Terrace, WA

    - Verification of insurance- Running reports- Answering incoming calls- Faxing - Filing- Customer Service - Taking payments- Knowledge of Brighttree, Virtual Merchant, Provider One, One Health Port- Building Sales Orders - Submitting Claims to DSHS for Authorization

• 

  Sentry Credit

  • Sr. Administrative Assistant

    • Nov 2008 - Oct 2012

    - Manage updates of consumer credit reports- Receive and process of consumer payments- Manage creation and signing of “paid in full” letters.- Manage and process of all incoming faxes, certified mail, and letters from consumers to be updated on their files. - Process the cancelation of accounts that need to be closed out. - Manage, create, and processing of customer requested proofs of their debts. - HR duties including, running background checks of employees- Manage of attendance, Updating personal files, and creating of all employee computer log-ins.- Scanning documents- Filing- Reception duties, Answering phones, taking walk-in payments.

• 

  Ace Mortgage Funding

  • Office Manager / Assistant

    • Mar 2008 - Oct 2008

    - Computer program start-up and shut-down- Customer relations- Answer phones- Transfer calls- Faxing- Filing- Shipping/receiving- Order documents- General office duties- Organizing files- Emailing, Coping- Payroll- Use of Microsoft word and Microsoft office excel.

  • Office Manager

    • Mar 2008 - Oct 2008

    Operated and managed multi-line phone system for an entire office of 20.In charge of all faxing/filing of necessary documents for brokers and management. Facilitated verification of employment of clients for in-house brokers. Managed light logistics for the office – both inbound and outbound.Handled all customer relations and retention for brokers. Ensured top notch customer service.

• 

  Sentry Credit

  • Backup Customer Service Represent / Receptionist

    • Apr 2007 - Mar 2008

    Senior Administrative Assistance Managed, Analyzed and Monitored Sentry Credit's Credit Reports Payment Processing: Received and Processed Incoming payments from current customers/clients. In charge of screening and processing potential employee background checks. Handled all updates for complaint log from clients and customers. Created and Signed “Paid in Full” and “Proof of Debt” Letters for customers and clients. Managed cancellation of accounts of deceased customers with various verification techniques.

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  Lids

  • Lynnwood, WA

  • Store Manager

    • May 2004 - Apr 2007
    • Lynnwood, WA

    -Interviewing and hiring of staff-Maintenance-Training of new staff-Inventory-Scheduling -Cashiering-Customer service-Returns/exchanges-Special orders-Staff meeting planning and presenting-Loss prevention-Daily- Weekly- Monthly sales reports-Store displays arrangements-Shipping/receiving of all store product-Answering multi-line phones.

• 

  Lids Hat Store, Alderwood Mall

  • Store Manager

    • May 2004 - Apr 2007

    In charge of 6-12 employees at any given time (Dependent of Season) Was in charge of developing opening/closing policies for the store based off corporate guidelines. Sole decision maker for potential employees.Created & Managed weekly employee schedules.Handled all logistics of new products along with outbound shipments for returns/damaged goods. Other duties included: Loss prevention / Store Maintenance / Cash Handling / Customer ServicePROFESSIONAL/PERSONAL ACHIEVEMENTS Compliance ProceduresWas assigned as project manager for designing, developing and executing policy and procedure guidelines for compliance department. Employee of the Month