Okay, let’s tackle this. So Janet Lechner has 13 years of experience in customer service, which is a long tenure. Skills like management, public speaking, and Microsoft Office are in-demand. Location is Marysville, Washington, which is a smaller city. Industry standards for customer service professionals in this location might be lower. Considering her experience and skills, I would estimate her hourly rate to be around $45, which is a relatively low rate compared to urban areas or professionals with more specialized skills.