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JW

James Williamson

Managed Services Manager at FMX Solutions
Intro Book
Seasoned IT professional with expertise in IT Service Management and software development.
  • Claim this Profile
Location
Meridian, Idaho, United States, US
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency
Skills
  • Troubleshooting
  • Software Development
  • It Service Management
  • Itil
  • Project Management
  • Show all
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Bio

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James Williamson is a seasoned IT professional with 20+ years of experience in IT Service Management, software development, and process improvement. He has worked as a Senior ITSM Consultant, Managed Services Manager, and IT Service Desk Technician for various companies, including FMX Solutions and POWER Engineers. He holds multiple certifications in ITIL, Jira, and EasyVista.

Credentials

  • Atlassian Certified Jira Service Project Manager
    Atlassian
    May, 2022
    - Apr, 2026
  • Atlassian Certified Jira Administrator for Cloud
    Atlassian
    Apr, 2022
    - Apr, 2026
  • Jira Server Administration Part 2: Taking it to the next level
    Atlassian
    Jun, 2019
    - Apr, 2026
  • Jira Server Administration Part 1: Getting up and running
    Atlassian
    May, 2019
    - Apr, 2026
  • Jira Server Essentials
    Atlassian
    May, 2019
    - Apr, 2026
  • Graphic Design Careers: First Steps
    Lynda.com
    Oct, 2017
    - Apr, 2026
  • EasyVista Foundations
    EasyVista
    Jan, 2013
    - Apr, 2026
  • Certified Process Design Engineer
    Loyalist Certification Services
    Aug, 2012
    - Apr, 2026
  • ITIL v3 Foundations
    EXIN
    Dec, 2010
    - Apr, 2026
  • ITIL® 4 Specialist Create, Deliver and Support Certificate
    PeopleCert
    Apr, 2023
    - Apr, 2026
  • ITIL® Foundation Certificate in IT Service Management
    PeopleCert
    Apr, 2023
    - Apr, 2026
  • (ISC)² Candidate
    (ISC)²
    Nov, 2022
    - Apr, 2026

Experience

  • FMX Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Managed Services Manager
      • Apr 2021 - Present

    • Social Media Director/Senior Consultant
      • Apr 2019 - Present

      I am the Social Media director and a senior ITSM consultant for FMX Solutions. My responsibilities are to be a Process Engineer consultant and ITSM analyst/consultant for a client and/or partner company. I provide process analyst and implementation assistance for an IT Service Management tool solution called EasyVista. I also provide as a consultant assistant with process design and improvement. For my social media side of the house, I am in charge of all social media related marketing in regards to FMX Solutions. This includes Linkedin and youtube promotional material. I helped develop our marketing strategy in Today's social media world.

    • Senior ITSM Consultant
      • Apr 2014 - Present

      I am a software consultant for FMX Solutions. My responsibilities are to be a Process Engineer consultant and ITSM analyst/consultant for a client. I provide process analyst and implementation assistance for an IT Service Management tool solution called EasyVista. I also provide as a consultant assistant with process design and improvement.

  • POWER Engineers
    • United States
    • Engineering Services
    • 700 & Above Employee
    • ITSM Analyst/Process Engineer
      • Feb 2009 - Jun 2014

      I work in the Information Technology Governance department for POWER Engineers. My responsibilities in this current role are Process Engineer consultant, ITSM analyst, ITSM system administrator, Asset Manager, Configuration Manager, and Change Manager. With these, I am a process engineer that consulate, designs and documents these processes for the Information Technology department.

    • IT Intermediate Generalist
      • Jan 2009 - Jun 2012

      I worked in the Information Technology Application Development and Support department for POWER Engineers. My responsibilities in that role were system administrator, web development and database administration. I would also take incidents and requests for services that our department was responsible for.

    • IT Service Desk Technician
      • Aug 2003 - Dec 2009

      I worked in the Information Technology Service Desk department for POWER Engineers. My responsibilities in that role were mainly incident and request for the employees at the company. These would range from basic computer issues to access to a file system.

Education

  • 2006 - 2007
    College of Southern Idaho
    N/A, Computer and Information Sciences and Support Services
  • 2002 - 2005
    Wood River High School
    High School Diploma

Suggested Services

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Industry Focus. “Computer and Network Security”

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