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James Torres

Systems Engineering Support Analyst - SCQI at Boeing
Intro Book
IT professional with technical support and management expertise.
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Location
Marysville, Washington, United States, US
Languages
  • English -
Skills
  • Troubleshooting
  • Technical Support
  • Software Installation
  • Management
  • Desktop Computers
  • Show all
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Bio

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James Torres is a seasoned IT professional with extensive experience in technical support, software installation, and management. He holds a Bachelor of Arts degree in Business Information Systems and various certifications, including Jira Fundamentals Badge and Certified Associate in Project Management (CAPM).

Credentials

  • Jira Fundamentals Badge
    Atlassian
    Aug, 2023
    - Apr, 2026
  • Certified Associate in Project Management (CAPM)
    Project Management Institute
    Apr, 2022
    - Apr, 2026
  • A+
    CompTIA
    Nov, 2018
    - Apr, 2026

Experience

  • Boeing
    • Everett, Washington, United States
    • Systems Engineering Support Analyst - SCQI
      • Jan 2024 - Present
      • Everett, Washington, United States

  • Optum
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Business Systems Analyst
      • Nov 2022 - Nov 2023

    • Associate Tech Support Analyst
      • Jan 2022 - Nov 2022

    • Senior Tech Support Specialist
      • Apr 2019 - Jan 2022

  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Field Technician - Engineering & Operations
      • Dec 2017 - Apr 2019

    • Senior Technical Expert
      • Jul 2017 - Dec 2017

    • Technical Expert
      • Oct 2013 - Jul 2017

  • True Solutions Commercial IT
    • IT Field Engineer
      • Feb 2013 - Oct 2013

  • Advanced Call Center Technologies, LLC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Enterprise Technician Lead
      • Jul 2007 - Apr 2011

    • Enterprise Technician
      • Dec 2006 - Jul 2007

    • Advocate
      • Feb 2003 - Dec 2006

Education

  • 2015 - 2017
    Ashford University / Forbes School of Business
    Bachelor of Arts - BA, Business Information Systems
  • 2003 - 2006
    Texas State Technical College Harlingen
    Associate of Science (AS), Network Information Management

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Industry Focus. “Computer Software”

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