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Bio

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James Herold is a seasoned professional with 20+ years of experience in customer-facing roles, including delivery driving, technical support, and team leadership. He has worked in various industries, including retail, food service, and telecommunications.

Experience

  • O'Reilly Auto Parts
    • Marysville, Ohio
    • Delivery Driver
      • Nov 2017 - Present
      • Marysville, Ohio

    • Ride Operator
      • Apr 2014 - Present
      • Columbus Ohio Zoo

      I am responsible for driving the train around the track, as well as helping with the loading of the passengers and reviewing all safety rules with the passengers before leaving the station. I also greet people when they come into the playground in the polar bear area, and make sure the little guests play safe and follow all the rules.

  • Biglots
    • Marysville, ohio
    • Associate
      • Oct 2016 - Nov 2017
      • Marysville, ohio

    • Shift Lead
      • Jan 2008 - Sep 2008

      Primary responsibilities include managing 5 other employees, checking and maintaining the hot food products, emptied trash, washed dishes ran register when needed. Checked in the inventory as well as put all away.

    • CSR
      • Jan 2007 - Jan 2008

      Technially supported customers with there satellite services through in bound phone calls

    • CSR
      • Jan 2005 - Jan 2007

      Assist customers via telephone how to do initial install of software and hardware for new DSL service, as well as assisted current customers troubleshoot their connectivity, email, or browser problems.USA Mobility 2500 Farmers Columbus, Oh 43235Helped with tech problems with pagers. Took payments for accounts over phone.Acloche' Staffing5249 Westpoint DrColumbus, Oh 43228(614)527-9200Various jobs, various pay rates

    • Counter help
      • Jan 2004 - Jan 2005

      Meat/seafood department

    • Cashier
      • Jan 2004 - Jan 2004

      swept mopped floors, cleaned parking lot; MONTROSE OH 44313 (330)666-2007 Maintance floor swept and mopped. Unloaded truck, helped out where needed.

    • Computer tech support
      • Jul 1999 - Nov 2003

      Assisted with manually registration of accounts with DSL serviceHelped answer questions a new computer owner had about there purchaseTroubleshoot problems with computer hardware or softwareMade callbacks to handle hard or previous mishandled customer casesAttended classes for A+ as well as N. Not certifiedKept an active log on currect viruses what they did to a computer and how to treat them.

    • Technical support Rep
      • Jan 1999 - Jan 2003

      Worked with several different clientsSBC DSL Service Provider Assisted current customers troubleshoot their connectivity, email, or browser problems. Helped to determine if third party software or hardware was causing conflict or a disruption of service.HP Wireless - IPAQ and BlackberriesCollectionsWas assigned various companies with 2 or more products that were at least 30 days behind in payments.Windows 95Paid tech support for the Windows 95 Operating System

Education

  • 1978 - 1981
    Westchester Senior High school
  • 1978 - 1981
    Westchester senior high school
    diploma, General Studies

Suggested Services

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Industry Focus. “Retail”

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