Experience

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  Rogue Fitness

  • Columbus, Ohio, United States

  • Senior Customer Service Representative

    • Sep 2016 - Present
    • Columbus, Ohio, United States

    - Provided information and assistance to customers regarding product orders and protocols on all Rogue Fitness product lines to ensure the highest quality of customer service.- Maintained customer accounts and records of customer interactions with details of inquiries, complaints, comments, and resolutions.- Prioritized tasks to provide a quality experience for all customers.- Coach and develop new team members both in person and remotely on company metrics and quality standards.-Train team members on how to handle quality issues within the framework of company policies by updating them on company processes, procedures, and products.- Ensure the highest standard of customer service experience by upholding the company communication processes.- Collaborate with supervisors to analyze and report weekend statistics.- Utilize programs such as Zendesk and Google Suite to delegate emails, chats, and tasks to team members.- Communicate with customers via phone, chat and email using Zendesk suite.-Work with all vendors regarding quality and warranty claims. - Uphold company integrity by assisting with fraud detection and chargeback disputes as well as investigating and solving complex quality issues. - Manage inventory status and procurement for both company made and vendor products using Basecamp

• 

  Defiance College

  • College Lacrosse Coach

    • Oct 2014 - May 2016

    Coached and developed athletes’ skill sets, including offense, defense, and goal keeping. Managed and organized practice, film review, scouting, strength training and conditioning.Supervised recruiting, campus visits, attending summer/fall events, developed relationships with both club coaches and parents.Implemented academic support that included mandatory study tables based on GPA, corresponded with professors to arrange help for students. Established and maintained allotted budget, fundraising through use of team stores and working on campus collegiate athletic events.Arranged out of conference schedule season with various levels of competition.Utilized coaching media such as Front Rush, Fieldlevel, Hudl, Krossover, Microsoft Word, Xcel, Power Point and One Note.Operated Team and personal social media outlets including Twitter, Facebook and Instagram