Experience

• 

  Tulalip Resort Casino

  • Tulalip

  • Deputy Director

    • Aug 2019 - Present
    • Tulalip

• 

  Sauk Suiattle Tribe

  • Darrington, Washington

  • Director of Tribal Gaming

    • Jul 2017 - Present
    • Darrington, Washington

• 

  Stillaguamish Tribe of Indians

  • Stillaguamish

  • Director of tribal gaming

    • Mar 2017 - Present
    • Stillaguamish

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  A THROUGH Z SERVICES

  • Greater Seattle Area

  • Founder & Operations Consultant

    • Feb 2015 - Mar 2017
    • Greater Seattle Area

    Launched this independent consultancy to provide expert operational and business management support to organizations of various sizes and industries—advising leaders on ways to improve efficiency, reduce costs, boost staff morale, and structure their operations/service functions for optimal performance and profitability. Sought out by clients for superior creative problem-solving capabilities and for the ability to walk into any operations environment and quickly 1) analyze the state of current operations; 2) grasp the dynamics in play; and 3) identify and implement immediate areas for improvement.

• 

  Tulalip Resort Casino

  • United States
  • Hospitality
  • 700 & Above Employee

  • Director of Security Operations

    • Dec 2012 - Feb 2015

    Recruited to manage Security Operations for the high-profile Tulalip Resort Casino, a $220 million gaming and hospitality complex that runs on a 24x7 schedule, 365 days per year, attracting nearly 10 million guests on an annual basis. Oversaw a team of 9 direct reports and over 100 indirect personnel responsible for Operations, Physical Security, Health & Safety, Dispatch, and Key/Proxy Operation.• Led the hiring, interviewing, training, and supervision of dozens of new employees each year, ensuring their suitability for high-responsibility roles involving guest relations and cash handling.• Modernized all Security Department policies and procedures to keep pace with changing technology capabilities, regulatory requirements, and organizational growth demands; communicated these new policies to all Security team members and enforced them aggressively to ensure consistency.• Oversaw the development and implementation of numerous employee training programs, • Coordinated the critical security details and staff assignments needed to ensure guest/performer safety at special events, functions, and concerts attended by groups of up to 3,000 people.• Directed responses to in-room emergencies and incidents at the Casino's 370-room hotel property, coordinating immediate aid, conducting follow-up investigations, and serving as liaison to the tribal regulatory and outside law enforcement authorities, when appropriate. • Developed a $5 million annual department budget and managed the budget on a monthly basis to analyze variances and ensure compliance with targets.

  • Slots Operations Manager

    • Jul 2003 - Nov 2012

    Supervised a team of 75 Slot Staff and Shift Managers, providing the day-to-day training, coaching, and positive leadership needed to build a cohesive team able to deliver a superior guest experience—while simultaneously ensuring strict compliance with all internal safety, regulatory, and security policies.• Constantly monitored operational activities of the department to ensure positive guest relations, applying superior interpersonal skills to build rapport and loyalty among a highly diverse customer base that spanned all different ages, ethnicities, genders, and cultural backgrounds.• Utilized MS Office software and AutoCAD to perform daily work and design gaming floor layouts; identified and retooled a number of inefficient processes to significantly slash costs—such as introducing Convey software for completing jackpot paperwork on the gaming floor.• Analyzed market research—as well as ongoing customer gaming behaviors and preferences—to improve internal operations and make suitable changes to policies, procedures, and internal controls.• Trained staff in internal Standard Operating Procedures (SOPs) as well as emerging regulations and guidelines issued from federal, tribal and state regulatory bodies.• Interviewed new applicants for employment and conducted team member performance evaluations.• Performed statistical analysis of operations in conjunction with the Slot Director and other team members, investigating discrepancies and executing appropriate corrective actions, as needed.• In addition to this role, held concurrent Slot Management role at Quil Ceda Casino from 2007 to 2008, responsible for overseeing a highly similar mix of duties and responsibilities.

• 

  Tulalip Resort Casino

  • United States
  • Hospitality
  • 700 & Above Employee

  • Slots Engineer / AutoCAD Drafter

    • 2003 - 2003

    Assisted in the overall product improvement of the Slot operations and its employees• Examined, assessed, analyzed and implemented slot financial performance, recommended improvements• Examined, assessed, analyzed and supervised standard team member performance• Researched, reviewed and reported observations of other gaming facility activity and assets• Communicated policies/procedural modifications to subordinate team members• Interviewed and selected new applicants for employment• Created AutoCAD drawings of the Gaming Facility Floor

  • Security Shift Supervisor

    • 1995 - 2003

    • Authority over the operation of the Security Department on assigned shift• Worked in conjunction with the Director of Security Operations and all other casino/bingo entities handling alleged criminal activities and protecting company assets• Managed and motivated all team members• Utilized communication skills both written and verbal with team members, executive management and patrons• Utilized computer programs such as Word, Excel, Power Point, and Access• Examined, analyzed and implemented procedures relevant to the departmental needs • Researched, reviewed and observed gaming facilities and assets• Responsible for all personnel issues relating to staff supervision

  • Security Officer

    • 1993 - 1995

    Prevented and detected cheating, theft, embezzlement, and other illegal activities in the gaming facility• Prevented and detected unusual occurrences or circumstances in the gaming facility• Monitored the condition of the casino and notified Casino Management or delegate of conditions that warranted attention• Provided medical assistance to patrons and employees