Experience

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  ZRT Laboratory

  • Beaverton, OR

  • Billing & Customer Service Specialist

    • Aug 2014 - Oct 2015
    • Beaverton, OR

    - Provided information to callers about testing services, specimen collection and pricing- Set up new accounts for patients, vendors, pharmacies and providers and processed account resource orders- Prepared and submitted claims to various insurance companies either electronically or by paper- Maintained a strong working knowledge of major medical plans and leading healthcare networks- Responded to inquiries from providers and patients on a broad scope of coverage issues pertaining to eligibility, coordination/explanation of benefits, and payment schedules- Processed payments from insurance companies and patient payments on accounts and prepared daily bank deposits- Issued collection letters and contacted patients regarding past-due accounts as determined in compliance with the insurance and patient billing collection procedures - Evaluated patient requests for hardship and adjustments to account balances- Reconciled outstanding balances and incidents of returned claim checks from insurance companies

• 

  Nordstrom

  • Tanasbourne Rack

  • Merchandiser

    • Sep 2013 - Jan 2014
    • Tanasbourne Rack

    Processed and tagged mark down items throughout store departmentsRotated merchandise from stock room to retail floorScanned and tagged store inventory during annual evaluation

• 

  Aetna

  • Portland, Oregon Area

  • CSR

    • Nov 2011 - Jul 2013
    • Portland, Oregon Area

    - Handled incoming calls following the company call metric standards - Identified and escalated priority issues - Explained disability and FMLA benefits to Boeing employees and documented calls accordingly - Routed callers to appropriate contacts and resources as necessary

• 

  Meritain Health

  • Anchorage, Alaska Area

  • Member Care Specialist

    • Feb 2010 - Sep 2011
    • Anchorage, Alaska Area

    - Quoted medical benefits to members and providers, explained deductibles, coinsurance, out-of-pocket and other health plan specifications- Identified, researched and resolved member issues and questions or followed up on member inquires that were not immediately resolved- Handled 50 - 80 inbound calls daily completing call logs and reports- Recognized, documented and alerted the supervisor of trends in member and provider calls - Other duties as assigned

• 

  Allstate

  • Anchorage, Alaska Area

  • Casualty Claims Processor

    • Apr 2008 - Sep 2009
    • Anchorage, Alaska Area

    - Collected and documented medical records and billing from treating facilities for evaluation of claim settlements- Maintained timely correspondence with attorneys and medical facilities abiding by state insurance laws, policies and procedures- Proper use of Avaya telephones and call routing software to assist in high volume of calls during major catastrophes - Was an active member of company’s employee recognition committee - Claim task management and balancing to assist in product movement - Employee of the Month, October 2008

• 

  Weidner Property Management

  • Anchorage, Alaska Area

  • Leasing Agent

    • 2007 - 2008
    • Anchorage, Alaska Area

    - Cultivated professional relationships with staff, residents and vendors to ensure highest level of customer satisfaction- Prepared and processed legal documents, accounts payable, invoices and filing in accordance with company policies and procedures- Created advertising strategy using knowledge of current market trends- Collected delinquent accounts and maintained proper correspondence with attorneys and eviction services- Represented Weidner Investment Services in court hearings for evictions - Extensive use of property management computer software including reports, accounting, payments and resident files

• 

  Sullivan's Steakhouse

  • Anchorage, Alaska Area

  • Corporate Trainer, Head Hostess

    • 2006 - 2007
    • Anchorage, Alaska Area

    - Upheld a professional appearance and demeanor, providing and inviting first impression for all guests- Handled bookkeeping and distribution of reservations- Acting liaison between management and front of house staff (i.e. servers, bussers, hostesses and bar staff)- Provided direction and set an example for staff - Led 3 week training session for out of state grand opening (2006, Branson, MO)

• 

  The Digital Cup, Inc.

  • Barista, Computer Technician, Management

    • 2005 - 2005

    - Maintained computer systems with installation of software and troubleshooting of network activities- Prepared specialty coffee, assorted drinks and select items from the café menu- Custom built gaming systems for customers and assisted in selecting hardware tailored to their needs- Handled accounting and closing management procedures including but not limited to housekeeping, cash register close out, preparation and bookkeeping of bank deposits