Experience

• 

  Monroe Correctional Complex

  • Office Assistant 3

• 

  Monroe Correctional complex

  • Monroe, Washington

  • Office Assistant 3

    • Nov 2017 - Present
    • Monroe, Washington

• 

  Quilceda Community Services

  • Marysville, WA

  • Support Staff/Office Assistant

    • Feb 2011 - Present
    • Marysville, WA

    I held two different positions with this company since 2011. The first is a support staff position for adults with developmental disabilities. The second was an Internship/Office Assistant position with in our administrative office. I performed a multitude of duties: answering phones and greeting customers in a positive, professional, and friendly manner. Successful customer/ client conflict resolution. Audited and Reconciled financial files for several different clients. Maintained proper documentation and client files adhering to strict confidentiality policies at all times. Maintained all general office duties such as copying , faxing, filing etc. Developed highly empathetic client relationships. Worked successfully in a team environment as well as independently with minimal supervision. Adapted well in a fast-paced environment ensuring quality customer service at all times. Learned the importance of prioritizing, consistency, and active listening. Data entry proficiency in Microsoft,word, excel.

• 

  Everett Community College

  • United States

  • Office Assistant

    • Jul 2016 - Jun 2017
    • United States

    Work-StudyDuties included greeting students and staff in a friendly and positive manner, and assisting them with any questions or concern they may have had. Answering emails and giving reminder calls to students that not met grant requirements as they stated in their contract. Data entry. Scanned and entered in all student files for the Work Force Funding Department ( about 4000 files) from the years of 2006-to present day. Bringing their system up-to-date in sustainability by going paperless. (for client files) Performed a multitude of other office duties such as maintaining spreadsheets, filing, and copying. Strict Adherence to all confidentially policies for all client information.Set up for Board meetings. Built information files weekly for potential new students. Set up orientation meetings weekly and provided support for the presenter.

• 

  Catholic Community Services

  • Marysville, WA

  • Intake Coordinator

    • Nov 2007 - Jul 2010
    • Marysville, WA

    Managed the reception area and the Marysville office location, Greeted customers in a professional and friendly manner, Answered phones, scheduled appointments, handled all records requests and filing. Updated and organized their filing system to bring in up-to-date, ordered all supplies, maintained all office equipment, kept current all needed copies, checked in groups and verified insurance, kept the schedules of all of the adult and youth counselors.

• 

  LandAmerica Title Company

  • Lynnwood, WA

  • Post Closing Clerk

    • May 2001 - Mar 2002
    • Lynnwood, WA

    Data entry: Entered information into computer databases, and managed over 50,000 files.Called clients to notify them of their unclaimed escrow money. Did research to try and find clients that had moved or were no longer with our company to issue escrow refunds to them. Maintained front desk coverage when the main receptionist was on vacation or on break.