Experience

• 

  Mary's Meals

  • United Kingdom
  • Non-profit Organizations
  • 400 - 500 Employee

  • National Affiliate Relationship Manager

    • Oct 2022 - Present

  • Fundraising & Operations Administration Manager

    • Apr 2018 - Oct 2022

    I’m responsible for coordinating the activities and staff within the Mary’s Meals International (MMI) Fundraising Operations and Administration TeamOur team’s work contributes to our vision, that every child receives one daily meal in their place of education and that all those who have more than they need, share with those who lack even the most basic things.

• 

  NSPCC Scotland

  • Glasgow

  • Fundraising Co-ordinator for Scotland

    • Aug 2013 - Apr 2018
    • Glasgow

    I contribute to the Fundraising function's purpose of maximising income from NSPCC supporters and potential supporters by supporting staff & our amazing volunteers to carry out fundraising activity.NSPCC's objective within the voluntary sector is to end cruelty to children by means of prevention and intervention as quite simply, 'Every childhood is worth fighting for'

• 

  IRW Systems Ltd.

  • Helpdesk Supervisor/Business Analyst

    • Mar 2012 - Dec 2012

    Managed a technical helpdesk, handling calls from a sales/marketing sales force using HHT devices and tablets in supermarkets and technology stores across the UK and Ireland.Produced MI for clients on call activity and attrition of stock.Progressed client IT support requests through to resolution via in-house workflow system.Oversaw general operations: resource, staff training/development and purchase of stock.

• 

  Banco Santander

  • Technical Business Manager

    • Jan 2002 - Jan 2011

    Facilitated successful relocation of broker contact centre which I managed and developed into a high performance team handling broker queries on submitting mortgage business online.Introduced improved KPIs to monitor team and individual performance, appraised performance, ensured staff training and awareness of company policy and regulatory rules, set in place performance improvement plans and carried out disciplinary hearings.Issued internal and externals comms.Maintained site's business continuity planning documentation, drafted business requirements documentation for projects.Also, was responsible for recruitment, internal audit checks and review of 3rd party contracts.Also, scoped various new database build requirements and facilitated rollout nationally. I managed the team responsible for the administration and system maintenance of the database.

• 

  Abbey

  • Technical Business Consultant

    • Jul 2002 - Dec 2002

    Scoped busines requirements with key stake holders across sales, marketing and operations for bespoke CRM system.Pro-actively engaged with in-house IT and external software developers and supported user acceptance testing.Provided training material and delivery for end users.