Experience

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  CapEd Credit Union

  • United States
  • Financial Services
  • 100 - 200 Employee

  • Sharepoint Administrator

    • Apr 2022 - Present

  • Sharepoint Administrator

    • Apr 2022 - Present

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  Evergreen Home Loans NMLS 3182

  • Boise, Idaho Area

  • SharePoint Admin/Solution Developer

    • Apr 2017 - Apr 2022
    • Boise, Idaho Area

    SharePoint Farm AdministrationSetup• Setup and configuration of SharePoint services on servers.• Setup and maintenance of Outgoing and Incoming mail services. • Setup and configure Excel Services and InfoPath Services in adherence to governance and licensing procedures and restrictions• Implement and maintain search services, define search scope in conjunction with Knowledge Managers.• Setup and maintaining user profile properties.Capacity Planning• Allocate and increase space on web applications, site collections and My Sites.• Notify business when thresholds are being reached. • Plan for and allocate applicable space to second stage Recycle Bin.Reporting• Ensure admin / management tool is installed and maintained on the platform for reporting purposes. • Supply reporting on a daily / weekly / monthly / on demand basis to business• Allow Site Collection Administrators read only access to extract these reports once set up.Database Management• Creation of site collections and their databases and services if required. • Ensure uptime target is maintained. • Perform regular drive defragmentation. • Manage file sizes and disk space. • Clean up log files when required. • Balance loads to grow the databases as necessary (without impeding performance). • Move databases without data loss and with minimal downtime. • Plan and monitor SQL Server storage requirements. • Manually associate databases with a web application, merge existing databases, or split existing databases as required. • Create databases for workflow log files to be maintained longer than 60 days.Backup and Restores• Restore sites and data as required. • Plan for backups including media failures, user errors, hardware failures and natural disasters. • Ensure backups are kept for mirroring, archival and restore purposes. • Communicate and meet recovery time objectives. • Manage and monitor daily backups. • Backup log files. Security

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  Hewlett Packard Enterprise

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Enterprise Reporting Analyst

    • Nov 2015 - Apr 2022

    • Working closely with multiple business units to gather Business Intelligence reporting requirements. Translate complex business requirements into high quality automated reports.• Present to senior management and customers key insights the data reveals in a visual format that is grouped, summarized, and formatted to be easily understood and actionable.• Document business and technical reporting methodology, best practices and related rules for generating reports to ensure results accurately represent Consumer Response data and can be replicated by other Analyst

  • SharePoint Specialist/Developer and QMS

    • Aug 2012 - Nov 2015

    • Create SharePoint solutions using out of box SharePoint features to provide value to internal users using internal processes with workflows within SharePoint Designer.• Manage SharePoint Site Collocations at the high and lower level. • Manage SharePoint Site Administrators and provide training on the structured SP Site Collections.• Responsible for building and supporting all aspects of SharePoint 2010-2013 including sites, site collections, master pages, templates, web parts, content types & policies, lists, libraries, workflows, authentication, security groups, permissions, and customized InfoPath forms• Development and implementation of site layouts, site templates, user navigation strategies, and information/data management strategies.• Provided support for Knowledgeable about SharePoint Taxonomy, Metadata, Content Management, Collaboration, Custom Web Parts, Reports, Search, InfoPath Services, Master Pages, Content Types, Features, Active Directory, etc.• Ensure that the organization’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements.• Ensure evaluation of, and reporting on, vendor quality systems.• Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s products.• Lead a team of Quality engineers, inspectors, auditors, analysts, and technicians• Work with customers, employees, contractors, and outsourcing firms to develop product requirements.• Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.• Conduct periodic management review meetings.• Responsible for accuracy and timely inspection/calibration of monitoring and measuring.• Keep up on standards, regulations/laws, issues, and news with respect to product (service) quality.

  • Learning & Development Specialist

    • Jan 2011 - Aug 2012

    • Delivered complex learning solutions to an individual contributor and management audience to engage the learner, encourage participation, and produce desired outcomes. • Delivered creation of instructional and delivery methods using various learning solutions and technologies and acting as subject matter export in a content delivered. • Established credibility by demonstrating developed knowledge of solution content, providing relevant business examples, and helping learners apply learning to on the job situations. • Contributed to the portfolio management process, which includes needs assessment, solution selection, design, development, implementation, reporting, and continuous improvement and innovation of learning solutions.• Assisted with the alignment of development priorities with the needs of the business/functions.• Participated in cost-benefit and business impact analyses of alternative learning solutions.• Supported the design and plan of multiple projects.• Provided leadership to project teams as appropriate.• Supported achievement of financial goals, operational goals, and assigned metrics.

  • Technical Lead SvD / Network Monitoring

    • Jan 2010 - Jan 2011

    • Systems Monitoring: Recommend Monitoring Systems optimizations and support the implementation of new Monitoring solutions by coaching Service Desk Analysts and Admins. Evaluate System Event trends for Capacity & Performance improvement opportunities.• System Event Triage: Take ownership of high-risk Systems Events to ensure rapid support response and engagement of Level 3 Enterprise Infrastructure staff and Leadership. Coordinate Service restoration for Production Incidents, verifying resolution with Business Operations and internal IT Stakeholders. Ensure all Critical incidents are appropriately documented.• System Alerting: Initiate Alerting for Critical and Major Systems Events that involve potential or actual disruptions of Customer facing and internal systems services. Perform targeted escalation for Priority1& 2 Incidents. Implement Alert subscriptions and Coverage Calendars for new or enhanced Systems or IT services.• Incident Management: Oversee IT Service Desk Incident Queues to ensure proper Service Desk Assignment or Level 3 escalation accuracy. Notify IT Team Leads directly to ensure acceptance of critical incident escalations. Verify the quality of Incident Classification, Symptoms and Resolution details prior to Closing Critical Incidents escalated outside of the IT Service Desk.• Level 3 Technical Services: Provide Technical Guidance to Service Desk Analyst and Admins. Ensure Run-books and automated support procedures are updated and efficient. Oversee Scheduler operations and ensure low risk patching and security updates are planned and implemented on-time.• ITSM & Systems Admin Tools: Assist IT Service Desk staff in the take-up of new ITIL process improvements and Tools updates. Ensured Tools configuration and supporting data sets are maintained.• Knowledge Management: Verify the reuse and effectiveness of IT Service Desk Knowledge Cases used for first call resolution and staff training.

  • SDS (Strategic Data Systems contracted with HP)

    • Jun 2009 - Jan 2010

    Solution Representative IVResponsibilities Worked independently while using standard protocol when needed to respond to customer issues..  Delivered knowledge for more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical). Proactively assist customers to avoid or reduce problem occurrence. Participated in projects for process or quality improvements. Acted as a mentor to lower level employee working on similar hardware and software.