Experience

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  Starbucks

  • Sr Product Design Of Digital Products

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  Starbucks

  • Greater Seattle Area

  • Sr Product Design of Digital Products

    • Feb 2023 - Present
    • Greater Seattle Area

    I lead the UX experience for Starbucks' district managers manage their store operating and staffing schedules, product deliveries, and daily management features for individual store locations. I partner with engineering teams, cross-functioning design teams and lead desgin systems utilized within other internal tools. In cross collaboration with other teams, I lead uniformity of the design in the Location Data Exchange tool. Uses a wide variety of user-centered design practices, along with qualitative and quantitative research methodologies to understand the behaviors, preferences and challenges with search, order channels, scheduling, and more to help Admins and Managers accomplish daily goals. • Deep analytical problem-solving skills, balancing business with user needs while driving towards UX advancement.• Streamlined the search experience for admins when searching across 65K stores and 70+ countries.• Added value to the District Managers dashboard for correct and important actions to take.• Proficient UX design skills, taking complex business rules and distilling down to simple elegant solutions.• Collaborating with lead developers to utilize components for cohesive branding and implementation.• Engaged active district managers and international partners with working prototypes verifying UX solutions.• Evangelized SLDX product solutions to parallel teams who utilized designs for the broader organization.• Improved other design teams tools meet accessibility compliance for 1K users a day. • Created KBA for all partners to access and minimized Service Now support tickets.

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  Allovus

  • Greater Seattle Area

  • Design Manager

    • Apr 2020 - Feb 2023
    • Greater Seattle Area

    Manage a team of designers for Allovus Studios in conjunction with a UX team solely for Microsoft's internal tools that encompasses compliance, security, and screening for all Microsoft employees.

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  Microsoft

  • Redmond, Washington, United States

  • Senior UX Designer (via Allovus)

    • Apr 2020 - Sep 2022
    • Redmond, Washington, United States

    I redesigned several tools that project managers, sellers, consultants use daily which provides support and resourcing for Microsoft’s Enterprise customers. These tools were completely rebuilt with new IA, patterns, and components for the ESXP and CSEO team. My focus the last seven years has been helping Microsoft's enterprise (AAD) customers manage their billing, software, licenses though Microsoft's billion-dollar license and service management portal. This includes providing north star envisioning concept work, information architecture, wireframing, interaction design, prototyping, and design integration support with engineering teams. I'm a systematic UX and Product Designer with experience transforming business needs and user insights into simple, effective, and meaningful experiences.• Collaborated with our researchers and outcome showed improved NSAT score 20+ points. • The tool creation has inspired other Microsoft teams to move towards continuity among patterns I created. • I work succinctly with the engineering team for fluidity from design to release. • Was part of the visionary design team for a new Enterprise tool for Microsoft sellers and consultants. • Lead new grid designs for the component and pattern library that the larger design team accesses.

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  Smartsheet via Allovus

  • Bellevue, WA

  • Senior UX Designer

    • Jan 2020 - Apr 2020
    • Bellevue, WA

    Rebranded the dashboard experience for Smartsheet’s Fortune 500 Enterprise customers who desire to drive innovation through collaboration. They were able to achieve more communication and visibility for their company with widget capabilities for new content creation and feature customization.

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  Microsoft

  • Senior UX Designer

    • Oct 2017 - May 2019

    GROUP: Cloud + AIAn expert in the commercial commerce experiences inside the Microsoft 365 Admin Center across inventory management, purchase flow, sign in, sign up and billing. Used deep knowledge of process improvements and agile methodologies. Has a passion for customer experiences and uses analytics to drive success. Experience with implementing complex and high scale enterprise solutions globally across functional roles.• Design lead for enterprise commerce solution, Microsoft's billion-dollar license and service management business.• Engaged in user research activities to build real-word solutions for commerce customers and partners across sophisticated systems.• Provided ongoing design leadership and teachings for all levels and skills of UX team members.• Visual design direction encompassing the new Microsoft Fluent design language.• Used lean UX design and research methods to deliver new and drive improvements into existing mobile and web apps.

  • UX Designer II

    • Jan 2014 - Oct 2017

    GROUP: Windows Devices Group + Universal Store Team• Deep analytical problem-solving skills, balancing business with user needs while driving towards UX advancement.• Proficient UX design skills, taking complex business rules and distilling them down to simple elegant solutions.• Go-to person for commerce UX in WDG central design team. Partnered with design & PM in Azure & Office.• Rolled out Office 365 and Minecraft as the first products in the Microsoft Store for Business for the AAD customers.• Responsible for Sign In/Sign Up experience for Store for Business.

  • UX Designer II

    • Oct 2012 - Jan 2014

    GROUP: ECIT & Next Generation of Volume Licensing (NGVL) CONTRACT: Ramp Technology Group onsite @ Microsoft representing the partner and customer experience. Influenced the design and development of multiple products for organizational customers (AAD) as they onboarded to the cloud platform. Created the Voice of the Customer framework to improve the product through the release cycle from one customer portal to another• MBS (Microsoft Business Solutions) VOICE. Recreated the entire user experience and dashboard in multiple workstreams on SharePoint to align with PartnerSource Business Center.• Created all branding collateral for three summits for organizational (AAD) customers that purchase in Volume Licensing.

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  Posh Consulting Inc.

  • Redmond, WA

  • Lead UX/UI Designer

    • Oct 2011 - Oct 2012
    • Redmond, WA

    Designed many Win 8 apps but the highlight was an internal app for Nike that was used at specifically for 500+ IT employees attending the technology conference. Application involved video integration, download capabilities, integrating Office 365 and storing resources on Azure. Lead the design, creation, and coordination with the client, developers, and also educated attendees with the Surface RT with onsite technical assistance for the week. This app was nominated for the Circle of Excellence in addition to earning the Customer Service award at the District level in the Microsoft NWD EPG space.

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  Sublime Media

  • Senior Graphic Designer

    • Mar 2010 - Oct 2011

    Developed brand strategies and presentations for Instructor-Lead training courses that educated current employees for an international company merge between Microsoft and Yahoo!. Created brand strategy for training materials and ancillary documents for a diverse client base. Lead a team of several designers creating branding content, for consistency, quality assurance and worked cohesively with Instructional Designers and PMs, meeting all delivery milestones.

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  The Pokemon Company International

  • Graphic Designer

    • Dec 2009 - Feb 2010

    CONTRACT: Responsible for video game localization of packaging, manuals and title sheets. Localized material into 13 different languages and collaborated with Video Game Team of graphic designers, language editors and art directors to meet deadline. Completed 60 day contract in full.

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  Design Laboratory Inc.

  • Redmond, WA

  • Senior Graphic Designer

    • Oct 2008 - Jul 2009
    • Redmond, WA

    CONTRACT: Created Power Point visuals, multi media presentations including animation, graphics, audio editing and publishing of online training courses. Created a logo for the Readiness division and applied application for exterior signage.

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  Heidi's Design Works

  • Owner, Design Consultant

    • Dec 1995 - Oct 2008

    Responsible for all aspects of business creation; meeting with clients, assessing design needs, providing a media solution, coordinating with print companies and copywriters, and overseeing delivery of final project. Mediums included solutions for logos, letterhead packages, posters, brochures, catalogues, banners, vehicle signage, and annual reports.

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  Earlier Career History

  • Senior Graphic Designer

    • Oct 1992 - Dec 1995

    Huddleston Malone Design, 1992-1995. Designed brochures, logos and packaging for local and national clients. Graphic Designer, Harris Volsic Creative, 1990-1992. Worked with Art Director on branding, marketing collateral, ads, billboards, packaging for local and national clients.