Experience

• 

  DB Schenker

  • Phoenix Arizona

  • Records Management Administrator

    • Jan 2007 - Present
    • Phoenix Arizona

    Effectively delivers records services including, hardcopy file creation, retrieval, circulation, storage and dispositionMaintains the Records Management System (RMS) to confirm client information is current and accurateConfirms all client records submitted to the records center are reviewed consistent with Firm guidelinesCoordinates retrieval of client records from on and off-site locationsAchieves timely delivery of client related documents according to instructions and deadlinesEffectively coaches records staff in the use of the records management system and records center-related procedures and processesPromptly responds to requests Demonstrate knowledge of Firm's records related retention policyTrain new staff members on the Records Management databaseCommunicates effectively with clients to update progress on inquiriesServed as back up to receptionist as neededCross trained in all areas of Office Services capacities

• 

  PwC

  • Records Management

    • May 2002 - Present

• 

  PricewaterhouseCoopers, LLP

  • Office Services Administrator

    • Jan 2005 - Jan 2007

    Greeted and routed visitors and clients Assigned and maintained desk spaces, meeting spaces and common areasMonitored space for improvement needsAnswered and routed calls on a multiline phone systemRecorded and distributed service requestsShared knowledge and best practices among teams Skills and knowledge of file management procedures

• 

  IKON Management Services

  • Customer Service Representative

    • Jan 2002 - Jan 2005

    Effectively operated high volume production level B&W and Color reprographics equipmentProduced quality client deliverables such as financial statements, and proposals in accordance with firm standardsCoordinated on-time delivery of final client and internal documentsReviewed job requirements with customer before beginning work, and followed up after delivery to ensure work was satisfactory