Experience

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  Unisa

  • South Africa
  • Higher Education
  • 700 & Above Employee

  • Deputy Director: Business Analysis and Relationship Management

    • Nov 2015 - Present

    I lead a team of 9 full-time Business Analysts, and one seconded Business Analysts. I also facilitate mentoring for members of staff (who are not Business Analysts) and I am participating in the University's Talent Management Programme.I have recently been selected by Unisa Human Resources Development to participate in the Talent Management Leadership Development Programme. As part of this plan I am shadowing a Head of Department.I was elected to participate in the HERS-SA 2018 Academy for Women in leadership in higher education in South Africa (September 2018).I manage new project requests that come into the division and ensure that proper process is followed. I manage requests that are received for the Operational Change Management process and once again ensures that governance process is followed.I assist with departmental reporting: I am a member of the Extended Management who provide input into the Strategic Plan of the Department. I am responsible for the component of the Departmental Operational Plan that speaks to the objectives of the Business Analysis division. I am furthermore responsible for documenting Business Analysis processes and to ensure that these are updated in accordance with governance and auditory requirements.I am responsible for customer relationship (together with my team) and manage expectations and queries of clients regarding requests that my team members are working on.I enjoy working with people and practice servant leadership, i.e. I identify and provide opportunities for my team members to develop their skills by challenging them (and assisting when required).

  • Acting Director: ICT Business Support and Innovation

    • Nov 2017 - Apr 2018

    Responsible for managing the two divisions within the Directorate Business Support and Innovation, i.e. Business Analysis and Relationship Management as well as User Education and Training.Preparation of reports for institutional committees.Member of the ICT Executive Management team who prepared the ICT Strategy.I Supported the Acting CIO during meetings where the Unisa Digital Transformation Plan was presented and discussed.I served in this position concurrently to being Deputy Director: Business Support and Relationship Management.I presented the ICT Digital Transformation Journey: Repositioning Unisa to leverage digital opportunities on behalf of the Executive Director: ICT Systems. I presented this at Unisa Change Management Roundtable discussion (Unisa), 4 May 2018.

• 

  Unisa

  • South Africa
  • Higher Education
  • 700 & Above Employee

  • Acting Deputy Director: Business Analysis

    • Jun 2015 - Oct 2015

    Responsible for managing the division Business Analysis and Relationship Management while fulfilling my role as Deputy Director: Business Analysis and Relationship Management.Member of the ICT Executive Management team who prepared the ICT Strategy.Support of the Acting CIO during meetings where the Unisa Digital Transformation Plan was presented and discussed.

  • Deputy Director: ICT Technology Direction

    • Apr 2013 - Oct 2015

    The vision of ICT is to “be the enabler of change for UNISA through innovative use of technology”. I head the Division Technology Direction that functions in direct support of this vision by investigating and identifying technologies that will add value to the activities of Unisa staff and students.The purpose of the Division is to identify digital opportunities which could benefit Unisa. The Division Technology Direction works closely with other strategic role players in order to gain an understanding of Unisa’s needs. This knowledge is used to identify emerging technologies that can be used in support of business innovation or improvement.The Division plays a role in the initiation of new solutions with a focus on leading edge technologies. Therefore the Division sets up, oversees and coordinates investigations into the future advances in the fields of technology and information. This will enable Unisa to take the best advantage of the latest developments in information and technology.The Technology Direction Division models its approach on COBIT 5: - Create an environment conducive to innovation. - Maintain an understanding of the enterprise environment. - Monitor and scan the technology environment. - Assess the potential of emerging technologies and innovation ideas. - Recommend appropriate further initiatives. - Monitor the implementation and use of innovation

  • Business & process analyst

    • Nov 2006 - Mar 2013

    Responsible for Information Gathering and Analysis (e.g. scoping and assessing potential business projects and business requirements); Business process management (identifying, analyzing and optimizing business processes); Customer relationship management (monthly meetings with clients; problem management); Documenting articulated business requirements, processes and rules, compiling progress reports, test plans; Data and information management (data integrity management, data access management). ICT-related problem management.

• 

  Technikon Southern Africa / University of South Africa

  • Senior Information Librarian

    • Oct 1997 - Oct 2006

    Responsible for delivering information services to the Top Management of Technikon SA as well as Department Police. Responsibilities included: Information life cycle management, Advanced information retrieval, Competitive intelligence, Delivery of information services, Information Literacy training. Participated in University Committees on behalf of the Library, e.g. Research Committee. Champion for the Library during the merger with Unisa.

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  University of Pretoria

  • Permanent Full-time Junior Lecturer in Dept of Information Science

    • Jan 1994 - Sep 1997

    Junior Lecturer, Department of Information Science: Responsible of lecturing Information Science from 1st year level to Honours level. Coordinator of Honours courses. Modules lectured included Introduction to IT, Information Systems, Online Information Retrieval, Electronic Communication Of Information, Institutional Information Diagnostics, Information Needs Analysis, Applied and Advanced Information Management.