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Glenn Stolle profile image

Glenn Stolle

Slot Tech Manager at Swinomish Casino & Lodge
Intro Book
Seasoned gaming industry professional with supervisory skills and technical expertise.
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Location
Marysville, Washington, United States, US
Skills
  • Customer Service
  • Team Building
  • Hospitality Industry
  • Casino Management
  • Gaming Industry
  • Show all
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Bio

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Glenn Stolle is a seasoned professional with extensive experience in the hospitality and gaming industries, possessing strong supervisory skills, technical expertise, and excellent customer service abilities. He has worked as a Slot Technician, Slot Attendant, and Slot Tech Manager, overseeing the installation, repair, and maintenance of slot machines and equipment. With a strong foundation in Microsoft Word and Microsoft Office, Glenn has successfully managed various projects, including the implementation of ClearPass Policy Manager, Universal Management Gateway, and Intelligent Management Center for accounts and slot authentication.

Experience

  • Swinomish Casino & Lodge
    • United States
    • Slot Tech Manager
      • Apr 2019 - Present
      • United States

  • Boeing
    • Everett, Washington
    • In Tank Mechanic
      • Jun 2018 - Apr 2019
      • Everett, Washington

  • Tulalip Resort Casino
    • United States
    • Hospitality
    • 700 & Above Employee
    • Slot Technician
      • Apr 2004 - May 2018

      ∙ Trouble shooting machines, network equipment and slot system devices.∙Responsible for installation and repairs of Everi, Scientific Games, Aries, IGT, Bluberi, AGS and VGT slot machines. ∙Installation, removal and moves of slot machines and equipment.∙Configured Cisco and HP switches.∙Use of various hand tools to aid in the repair and installation of slot machines and signage.∙Recommended system-level hardware and software installations.∙Used electronic testing equipment to test cables and electronic boards.∙Repaired malfunctioning system components.∙Installed cable support systems and prepared workstation outlets.∙Responsible for creating accounts and passwords.∙Completed logs and reports according to established policies and procedures.∙Utilized Microsoft Word and Microsoft Office for memos to staff and create LOIs∙Used COE-D database and Systems Reports to ensure data integrity and accuracy.∙Installed and implemented ClearPass Policy Manager, Universal Management Gateway and Intelligent Management Center for accounts and slot authentication.∙Management and Administration of Servizio, LGS, SDS, ClearPass, IMC and UGC.∙Management of network switches and Firewalls using WAN and LAN.

    • Slot Attendant
      • May 2005 - Apr 2007

      ∙Explained house rules, such as game rules and betting limits, to patrons.∙Exchanged paper currency for slot tickets∙Resolved guest complaints quickly, effectively and tactfully.∙Retained slot and table players through exceptional customer service.∙Cashed out tips and worked with slot supervisors to pay out jackpots.∙Completed and processed jackpot paperwork.∙Greeted patrons entering the casino and assisted with any inquiries.

Suggested Services

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Industry Focus. “Computer and Network Security”

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