Experience

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  Schweitzer Engineering Laboratories (SEL)

  • Boise, Idaho Area

  • Product Engineer

    • Apr 2019 - Present
    • Boise, Idaho Area

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  HP

  • Boise, Idaho Area

  • Business Analyst

    • Nov 2018 - Apr 2019
    • Boise, Idaho Area

    Manages communication between customer and business partners to identify customer solutions through software application design and development. Administers User Acceptance Testing (UAT) for monthly sprint releases including writing test cases, leading tester engagement and defect analysis.

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  Mercury Insurance

  • United States
  • Insurance
  • 700 & Above Employee

  • Business Analyst

    • Jan 2015 - Sep 2018

    Drove IT decisions and roadmaps while managing customer relations and requirements. Worked in an Agile Software Development environment while gathering input and opinions of stakeholders to write requirements and direct user acceptance testing (UAT) prior to deployments. Led, motivated, and trained team members and end users. Key Achievements:* Led multiple aspects of the largest software deployment in company history; $45M project to move legacy system to Guidewire.* Managed multiple projects during sprints to ensure efficiency, timeliness, and customer expectations were met. * Used SQL and Business Intelligence tools to develop and process reports for company analytics while identifying areas of improvement.

  • Senior Claims Adjuster

    • Feb 2011 - Dec 2014

    Researched and resolved high exposure accounts up to $1M while minimizing liability. Managed 100+ cases including regular follow up to ensure customer expectations were met. Addressed customers’ needs, evaluated total exposure, and negotiated favorable settlements to bring cases to close. Key Achievements:* Appointed as interim supervisor responsible for training and supporting 4 direct reports.* Inherited 30+ additional cases that required increased attention with senior experience. * Exceeded goals for 2 consecutive years in claims settled and customer surveys responses with a Net-promoter score (NPS) of 92 in 2014.

  • Auto Casualty / Field Claims Adjuster

    • Oct 1999 - Jan 2011

    Charged with accountability for managing high risk and high profile cases involving severe injuries and collisions. Informed clients on contractual agreements while providing support and guidance throughout the claims process.Key Achievements:* Championed efforts to negotiate $200K+ in injury and property damage claims in 2010.* Acknowledged with top remarks from customer survey responses.* Selected to participate on a team of top-performing employees to develop innovative ideas to improve the brand image through better customer service, which raised the company from the bottom tier to the middle tier in the JD Power and Associates U.S. Auto Claims Satisfaction Study. * Saved company $60K+ through anti-fraud investigations.* Played a key role in improving process flow while creating value for customers.

• 

  Glenn Sorensen - Mobile DJ & Sound

  • Owner

    • Feb 2000 - Dec 2016

    Offered wide spectrum of services from disk jockey to audio/visual systems for various types of events.Managed marketing and branding strategies, customer relations, cost and pricing strategies, and accounts receivables.

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  Trend Offset Printing

  • Los Alamitos, Ca

  • Marketing Coordinator

    • Jan 1996 - Jun 1998
    • Los Alamitos, Ca

    Supervised, coached, developed, and motivated marketing team members to qualify business to business leads for sales team. Rapidly developed and initiated training processes and documentation materials to record and report department’s progress.