Experience

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  AT&T

  • Lisle, IL

  • RMO, remittance management organization

    • Apr 2016 - Present
    • Lisle, IL

    Remittance processing

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  Best Buy DDC

  • Woodridge, IL

  • WCS

    • Dec 2014 - Dec 2015
    • Woodridge, IL

    • Identify & proactively research order issues & resolve customer delivery delays utilizing multiple warehouse management systems in a complex order environment. Average of 500-800 order lines daily.• Initiate & follow through on Store Transfer & Vendor PO delays• Effectively communicate reschedule needs to Customer Service, Retail Stores, Warehouse & 3rd party Dispatch teams relying on MS Excel, MS Word, & Outlook, under strict time constraints.• Bring forth orders without routing assignments to Dispatch team for next day delivery.• Bill manual deliveries & communicate inventory adjustments needs to Quality Assurance team.• Define, Expedite, Bill & Audit delivery orders for Pacific Sales (High End Appliance division) utilizing separate Uni-Data order system.• Train new employees on system & process of WCS role.• Review, Edit, & Format large amounts of data for daily release of automated home delivery dialer for the Greater Chicago metro area utilizing MS Excel.• Review Driver Manifests for rescheduling of incomplete deliveries, Data Entry of delivery times by stop, & verification of product returns• Organize & file delivery manifests for entire distribution center• Relay root causes of system problems to IT department to develop resolution.

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  Celebration Children Center

  • Naperville, IL

  • Teacher Assistant

    • Aug 2009 - May 2014
    • Naperville, IL

    -Supervised, Taught & Aided in monthly Planning of structured activities-Work Performance resulted in steady Increases of program Registration/Profitability-Performed IL State Requirement of 15 hrs. continuous education yearly-Created & Executed various reports using MS Word & Excel-Certified in Mental Health First Aid by National Council for Behavioral Health

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  WORLD CRISA

  • West Chicago, IL

  • Inventory Control Manager

    • Jun 1996 - Apr 1999
    • West Chicago, IL

    -Managed inventory activity of 250,000 sq. ft. warehouse-Initiated & Maintained Meticulous records of Government Bonded inventory-Daily Auditing & Reconciliation of Inventory Accounting Discrepancies -Forecasted & Arranged Transfers to Replenish Distribution Centers-Performed & Entered daily Cycle Counts & Yearly Physical Inventories-Responsible for training Warehouse Personnel on new software integration by Libby Inc

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  JMP-Newcor, Int'l

  • Skokie/Northbrook, IL

  • Inventory Control

    • 1992 - 1996
    • Skokie/Northbrook, IL

    -Forecasted Inventory needs along with V.P’s of Production & Customer Service for large retailers, i.e. Walmart -Created & Tracked purchase orders to overseas factories via shared Operating System-Assisted Transportation Manager in Expediting paperwork to Customs Brokers for product clearance-Part of a team responsible for Selecting, Implementing & Verifying accurate information with new software-Completed yearly Physical Inventories at various Distribution Centers

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  Midway Airlines

  • Chicago, IL

  • Baggage Service/Frequent Flyer Representative

    • 1988 - Nov 1991
    • Chicago, IL

    -Frequent Flyer Representative- Entered New Memberships, Investigated Credit Requests, & Processed Rewards. Required Data Entry, Resolution to credit requests, Call Center capabilities & Help Desk presence at Airport.-Baggage Service Agent - Filed, Investigated & Tracked Lost Luggage claims to Resolution. Responsible for preparing Small Pack paperwork & flight arrangements. Relied heavily on Customer Service Skills, Immediate claim Entry into EZTRAC operating system & Rapid Responsiveness to possible matches.-Baggage Ramp Agent- Physically Transferred Connecting Baggage. Required Prioritizing & strong communication with Ramp Supervisor under strict time constraints.

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  Studio One

  • Worth, IL

  • Bridal Headpiece & Floral Design

    • 1981 - 1988
    • Worth, IL

    -Responsible for Custom Design, Creation & Delivery of Bridal Headpieces & Beaded Veils-Created Floral Arrangements for all aspects of a Wedding-Ensured Timely Delivery of flowers & Setup under Strict Time Constraints-Ordered & Received in Supply Orders-Retail Sales agent of all Bridal accessories