Experience

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  SCOTTS MIRACLE GROW

  • Marysville, ohio

  • Online Interaction Coordinator / Marketing

    • Jul 2013 - Present
    • Marysville, ohio

    - After the successful opening of a new regional call center, I was tasked with the responsibility of creating a structured program for acquiring service-customers via online chat.- Implemented an improved culture of online-interaction to get the conversation started; thus increasing our customer's confidence in their buying decision.- Partnered with our chat provider to allow potential customer to contacted us via social media- Recruited, hired and trained online interaction team- Developed structured reporting and sales plan- Generated over $2M in annual sales over the first two yeas

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  The Scotts Miracle-Gro Company

  • Greater Pittsburgh Area

  • Market Sales Manager

    • Jan 2010 - Dec 2012
    • Greater Pittsburgh Area

    In 2010 increased new lawn sales by over 33% vs. 2009 and over 21% to budgetLowered acquisition cost of new lawn customers to $85.75 in 2010 vs. $126.05 in 2009. - Improved market EBITA in 2010, exceeded budget by $152k- Improved voluntary turnover of sales representatives YOY by 6.2%- Over 3 years increased market customer count from 9,300 to over 13,000 customers- Ranked in the top 3 markets of SLS for profitability: 2012 & 2013- Ranked in the top 3 markets for blended customer retention: 2010, 2011, 2012

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  Scotts LawnService

  • Columbus, Ohio Area

  • Territory Sales

    • Jan 2008 - Dec 2009
    • Columbus, Ohio Area

    - Successfully completed SLS Market Sales Manager Training- Nationwide leader in total sales for 2008- Achieved strong revenue in every category of business - Rated “Exceeds-High Expectations” on 2008 annual performance review- Assisted in recruiting and training sales staff

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  Target

  • Columbus, Ohio Area

  • Executive Team Lead, Hard-lines

    • Apr 2005 - May 2007
    • Columbus, Ohio Area

    - One of 3 Assistant Store Managers- Responsible for merchandising, staffing, training for the Hard-Lines sections of a $50 million store.- Exceeded P&L Goals for 2006- Improved moral and employee engagement, was recognized for creating a great work environment for our associates

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  The Home Depot

  • Columbus, Ohio

  • Operations Manager

    • Mar 2000 - Mar 2005
    • Columbus, Ohio

    - Responsible for store financials including inventory, staffing, all monies, etc. - Worked with vendors to ensure a properly trained sales staff. Including, holding product knowledge training sessions and customer workshops.- In 2004 maintained the highest Shrink Performance Review score in the Columbus Market of 94.2% - Exceeded both sales and profit plan for fiscal year 2004 - Selected as District Safety Peer - Develop, motivate, and empower sales staff to ensure exceptional customer service - Organized and successfully implemented the Declaration of Independence Kid’s workshop at the Columbus Metropolitan Library in 2004