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Geoff Uidam
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- Protective Security
- Information Security
- Fraud Detection
- Technical Support
- Managed Services
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Bio
Experience
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Australian Taxation Office
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Canberra, Australia
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Application Support Specialist
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Mar 2017 - Present
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Canberra, Australia
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Hewlett Packard Enterprise
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Canberra, Australia
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Team Leader - Web Applications
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Jan 2012 - Mar 2017
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Canberra, Australia
Centralised Computing and IT Managed Services for Federal Government departments.Team Leader - Web Applications (December 2015 - March 2017)• Coordination of Web Application team including staff management and administrative responsibilities• Provide technical and strategic analysis and advice internally and to clients• Planning and delivery of projects and applications services• Monitoring and maintenance of ITIL Incident, Change and Service Request SLAs• Planning and co-ordination of production disaster recovery and environment restoration• Mentor and provide technical training to staffSenior Application Support Specialist - SME (January 2012 - December 2015)• Subject Matter Expert for Federal Government (Australian Taxation Office) Web Applications• Project Coordination and Implementation Lead• Deployment and maintenance of 3rd-party COTS and Custom Web Applications• Maintenance of virtualised and physical servers in Production and Development environments• Implementation of ITIL Changes and Service Requests• Investigation of ITIL Incidents and Problems raised pro-actively and by clients• Documentation of Systems and ProceduresTeam Leader - Junior Growth Program (Additional Role - October 2014 - December 2015)• Conducting promotion, interviews, induction, training (technical and non-technical) and performance reviews for the HPE Junior Growth Program (Graduate Program)
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Connected Intelligence
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Sydney, Australia
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Enterprise Support Officer
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Nov 2009 - Jan 2012
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Sydney, Australia
IT Managed Services for Small to Medium Enterprises.
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sgfleet
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Sydney, Australia
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Systems Analyst
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Oct 2007 - Nov 2009
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Sydney, Australia
In-House IT Application and Desktop Support.
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Commonwealth Bank
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Sydney, Australia
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Customer Service Representative
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Nov 2006 - Oct 2007
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Sydney, Australia
Cash Handing and Maintenance, Customer Support/Service and Product Sales.
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Education
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2009 - 2012University of New England (AU)
Bachelor of Computer Science, Information Systems -
2006 - 2007
TAFE
Information Technology Diploma, Systems Administration -
2001 - 2006
William Clarke College
NSW Higher School Certificate -
2005 - 2005
TAFE
Information Technology Certificate IV, Technical Support -
2004 - 2004
TAFE
Information Technology Certificate III, Network Administration -
2003 - 2003
TAFE
Information Technology Certificate I, Information Technology
Suggested Services
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Industry Focus. “Government Administration”
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