Experience

• 

  Lowes

  • Customer Service

    • May 2011 - Nov 2011

    Customer Service and Rapport Listened to customer plans and desires – suggested plants appropriate to their landscape and needs Resolved customer issues, resulting in complete customer satisfaction, repeat business and additional sales De-escalated frustrated customers to establish productive communication – trained and experienced in working with customers across diverse populations and needsSales and Consultation Developed and maintained relationships with customers, resulting in add-on and repeat sales Listened to customer plans and preferences in order to suggest products and solutions – resulted in increased sales and happy customersTeamwork, Relationships and Communication Listened to and communicated with team members to coordinate projects and tasks Provided assistance throughout the department as needed by team members Communicated effectively with team members, supervisors, customers and dispatchersComputers and Technology Utilized computers and equipment to access databases, training programs and product information Maintain knowledge of current software and hardware – proficient in MS Office Suite, Web Browsers and EmailOTHER Transported customer purchases to checkout and to load/unload area using rolling carts Tended plants in an appropriate and timely manner – resulted in a significant decrease of plant loss since hire according to Loss Prevention Manager Worked sales floor in other departments as needed, down stocking as needed, completed all training materials in time allocated. Ensured an inviting environment for the customers by maintaining a neat and clean department that exemplified the priorities of in stock and clean store. Developed, maintained, and communicated up-to-date knowledge of the company’s products, service features, accessories, and pricing plans.

• 

  Cement Distributors INC

  • CDL Driver

    • Jun 2006 - May 2009

    CDL A Driver

• 

  Pueget Sound Truck Lines

  • Greater Seattle Area

  • CDL Driver

    • Dec 2002 - Jun 2006
    • Greater Seattle Area