Experience

• 

  U.S. Department of Homeland Security

  • San Jose, CA

  • Mineta San Jose International Airport

    • Oct 2015 - Present
    • San Jose, CA

    Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner. This includes:Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 70lbs.Controlling terminal entry and exit points.Interacting with the public, giving directions and responding to inquiries.Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements.Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.

• 

  Best Buy

  • Roseville, CA

  • Sales Associate

    • Jun 2013 - Oct 2015
    • Roseville, CA

    Partner with other employees to ensure customers’ end-to-end needs for are met and that no customer is left unserved or undeserved.Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers.Develop strong relationships with customers by becoming a trusted adviser and partner in assisting them in making technology more functional in their lives.Utilize all relevant sales tools (including Path to Excellence) to assist profitable growth drive and exceed department and individual goals.Help answer questions and resolve customer issues.Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types