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FK

Francisco Kinsella

Bilingual Customer Support Specialist at Dexcom
Intro Book
Experienced logistics and customer service professional with a Master of Science in Management & Logistics.
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Location
Vancouver, British Columbia, Canada, CA
Languages
  • English -
  • French -
  • Spanish -
Skills
  • Bilingual Communications
  • Time Management
  • Information Management
  • Invoice Processing
  • Account Management
  • Show all
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Bio

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Francisco Kinsella is a seasoned professional with a Master of Science in Management & Logistics from the University of Antwerp. With 15 years of experience in various roles, including Air Import Coordinator, Traffic Coordinator-Export, and Customer Service Representative, Francisco has developed strong skills in Time Management, Information Management, and Bilingual Communications. He has worked with prominent companies such as DSV, DB Schenker of Canada Ltd, and LifeScan Canada.

Credentials

  • D.A.L.F
    Allaince Française
    Nov, 2022
    - Apr, 2026
  • IELTS
    IELTS Official
    Jun, 2000
    - Apr, 2026

Experience

  • Dexcom
    • Vancouver, British Columbia, Canada
    • Bilingual Customer Support Specialist
      • Mar 2020 - Present
      • Vancouver, British Columbia, Canada

  • Diamond Resorts™ - Embarc Canada
    • Call Center Supervisor
      • Oct 2017 - Mar 2020

    • Call Center Agent
      • May 2017 - Oct 2017

  • DSV - Global Transport and Logistics
    • Richmond, BC
    • Air Import Coordinator
      • May 2015 - Jul 2016
      • Richmond, BC

      Responsible for managing the inbound air shipments for Western Canada and ensuring their prompt delivery to final destination. Managed the invoicing, coordinated the delivery and resolved any bottleneck in a timely fashion. Liaised with various Federal Agencies to resolve any issue regarding the importation of goods into Canada.

  • DB Schenker of Canada Ltd
    • Vancouver
    • Traffic Coordinator - Export
      • Mar 2013 - May 2015
      • Vancouver

      Responsible for various export accounts from North America. Managing our customers needs, taking action to resolve any issues and handling the invoicing of the accounts. Interfacing with various Canadian and international regulatory agencies in order to guarantee a seamless operational performance of our export accounts.

  • Overseas International Trading Company
    • North Vancouver
    • Coordinator
      • Sep 2012 - Jan 2013
      • North Vancouver

      Managing different accounts on a weekly basis. Planning for future needs based on quarterly forecasts. Processing the needs of our stakeholders and international customers in order to meet our service requirement. Resolving any logistics issues before they affected our performance.

  • LifeScan Canada
    • Burnaby
    • Customer Service Representative
      • Jul 2011 - Aug 2012
      • Burnaby

      Handling the needs our customers. Exceeding their expectations and providing excellent customer care in both French and English. Managing the document flow within various departments to guarantee that customer needs were met and recording the financial transaction for correct invoicing.

  • DHL Global Forwarding Belgium
    • Brussels Area, Belgium
    • Key Account Coordinator
      • Jan 2007 - Feb 2008
      • Brussels Area, Belgium

Education

  • 2006 - 2007
    UVA - Master of Science in Management & Logistics
    Master of Science (M.Sc.), Management & Logistics

Suggested Services

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Industry Focus. “Medical Equipment Manufacturing”

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