Experience

• 

  Sclothers

  • Pakistan
  • Apparel & Fashion
  • 1 - 100 Employee

  • Inventory Manager, Product Lead & System Administrator

    • Jan 2022 - Present

    Devise ways to optimize inventory control proceduresInspect the levels of business supplies and raw material to identify shortagesEnsure product stock is adequate for all distribution channels and can cover direct demand from customersRecord daily deliveries and shipments to reconcile inventoryEnsure products category and Sku are correct and design as per the product appearance.Ensure proper barcoding & Grn opening.Use software to monitor demand and document characteristics of inventoryPlace orders to replenish stock avoiding insufficiencies or excessive surplusAnalyze data to anticipate future needsEvaluate suppliers to achieve cost-effective deals and maintain trust relationshipsCollaborate with warehouse employees and other staff to ensure business goals are metReport to upper management on stock levels, issues etc.Ensure System updates and System configuration according to company's need.Ensure reporting and analysis as per the company's need

  • System Administrator

    • Aug 2021 - Jan 2022

    Management and Implementation of Candela software under Retail Head supervision on all shops. Daily data sync with all shops. Handling Hardware or software troubleshoot of all shops. Reporting to candela for any trouble shoots. Making all STR’s against replenishment order from Retail Head. Ensuring WH dispatch through scanning and receiving in shop vice versa. GRN & STR contrast reporting daily to Retail Head. Assuring receiving of STR on all Shops. Cash / Stock Audit surprise based weekly , fortnight or monthly. Assuring stock is received opened and displayed at shops. Warehouse Stock auditAudit reports of stock / cash shortage to HOD. Making STR for Intra shop transactions also assuring dispatch and receiving respectively. Daily reports to HOD for last day sale at all shops. Attendance update from all staff and report to HOD / HR. Shop related matters , survey or visits if requiredAssist in product aging. Make sure CCTV working all the time for all shops. Travelling on Retails Shops (Inter/outside cities)

• 

  ZubaidasOfficial

  • Plot # C-2, Mehran Town Ext, Sector 31-A, Korangi Industrial Area, Karachi

  • Category Lead

    • Aug 2020 - Aug 2021
    • Plot # C-2, Mehran Town Ext, Sector 31-A, Korangi Industrial Area, Karachi

    Analyze data or insights to determine industry and consumer trendsDevise long-term development strategies for product categoriesDevelop exit strategies for unsuccessful productsFoster trust relationships with vendors to achieve better pricing and quality of servicesPlace appropriate orders to ensure product availability that meets consumer demandsDetermine the positioning of a product category to maximize visibilityLiaise with marketing teams to determine competitive pricing and promotional activities of a product categoryCollaborate with buyers and merchandisers to expand product categoriesMake forecasts for product demand to ensure the sustainability of inventoryAssume responsibility of budget development and revenue for category

• 

  Bab Al Madeena Rent a car

  • Office 14 5th floor Pinnacle building near sharaf DG metro station Dubai UAE

  • Assistant Manager Accounts & Recovery

    • Jun 2019 - Jun 2020
    • Office 14 5th floor Pinnacle building near sharaf DG metro station Dubai UAE

    Negotiate & collect overdue amount from delinquent customersEnsure amounts collected from the customer are deposited in the branch within the specified timelineEnsure feedback from collection activity is properly updated in Collection SystemAdherence to Code of Conduct at all timesTimely reporting of service issues to the supervisorFollow all related procedures/documentation wherever applicableTimely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc.Closure of all customer escalations within applicable TATMaintenance and timely update of the legal MISMaintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.Timely implementation of legal toolsEnsure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processesEnsure that all the accounts are managed in a manner so that:Defined timelines are metAppropriate approvals are in placeContinuous feedback given to the local Credit teamMaintain relations with the law enforcement agencies for effective recovery of duesEnsure documentation of Foreclosure files as per checklistTimely assignment of Foreclosure accounts for actions under relevant policies/ regulations.Maintain stock of property as per applicable processesMaintain periodic Asset verifications reports.Ensure timely update of records for accountholder’s change of contact detailsAchieve targeted results through interface with internal as well as external stakeholdersConduct periodic Collection Agency AuditExercise adequate control over Agency performance in terms ofRecruitment & training of field collectorsManaging agency and field collector productivityCapacity Planning

• 

  shehzad plastic store

  • liaquatabad town karachi

  • Co-Owner

    • Feb 2006 - Sep 2019
    • liaquatabad town karachi

    working as a co-owner (part time, full time) with owner of shop my father. it was hard to establish a new business with out experience but with our belief we are able to run this store . Still working as a purchaser , merchandisers and sales person as well .

• 

  Goto,com

  • 2nd Floor, City View Tower, Shaheed-e-Millat Road, Karachi, Pakistan.

  • Product Support Analyst

    • Sep 2018 - Dec 2018
    • 2nd Floor, City View Tower, Shaheed-e-Millat Road, Karachi, Pakistan.

    Performs market research and collects customer feedbackEvaluates products and forecasts performanceProvides recommendations on product launch strategiesGenerates reports and presentations on results findingsMonitors product performanceAnalyzes market data, trends, and behaviors

• 

  Sybrid Private Limited - A Lakson Group of Company

  • sarwar saheed road

  • Compliance and audit executive

    • Oct 2017 - Sep 2018
    • sarwar saheed road

    Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Program.Institutes and maintains an effective compliance communication program for the organization, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures.Works with the Human Resources Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees .Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness

• 

  Ufone

  • Pakistan
  • Telecommunications
  • 700 & Above Employee

  • Cfa (Customer Facilitation agent)

    • Jun 2015 - Sep 2017

    Working with HRSG Outsourcing as a Customer facilitation Agent Who deputed me With Ufone Company since 1 June 2015 till onward• Determines requirements by working with customers.• Answers inquiries by clarifying desired information; researching, locating, and providing information.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.• Maintains call center database by entering information.• Keeps equipment operational by following established procedures; reporting malfunctions.• Updates job knowledge by participating in educational opportunities.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Perform other duties that may be assigned from time to time and at different projects.

  • CSR ( customer Support representative )

    • Dec 2013 - Jun 2015

    Worked as a Customer Support Representative under the contract of CATCOS 3rd party vendor where my job descriptions were:• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

  • Front desk officer

    • Apr 2015 - May 2015

    Work as a front desk officer Assignment in “Ufone Clifton Service Center “on rotation • Welcomes customers and guests.• Answers phone calls.• Reads and responds to company emails.• Performing sales for postpaid connections and keep a follow up that customer is utilizing that connection smoothly.• Processes customers check-in and information at service center.• Draws up and reviews customer billing statements.• Processes customer and guest payments.• Keeps work space clean and orderly.• Sends and receives faxes. • Files customer’s records.• Performs other miscellaneous clerical duties as necessary.• Resolves customer issues and complaints.• Refers customers and guests to management when necessary.• Blocking and restoration activity as per customer description • Tagging activity on customers CNIC, PASSPORT, NICOP and POC card.• Passes out brochures and pamphlets regarding the Ufone amenities.• Describes details of services and amenities to customers.• Sends follow-up emails after a customer’s visit to ensure that everything went smoothly.

• 

  IBEX | Global

  • Telenor campaign

  • Customer Support Executive

    • Oct 2012 - Dec 2013
    • Telenor campaign

    • Answer calls professionally to provide information about products and services, details of complaints.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.• Follow up to ensure that appropriate actions were taken on customers' requests.• Refer unresolved customer grievances or special requests to designated departments for further investigation.• Sale company products as per customer requirement • Achieve companies assign targets and quotas regarding sales.• Enhance company sales by pitching them new offers and promotions regarding portability.