Experience

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  St. Luke's Health System

  • Boise, Idaho Area

  • Senior Manager Operations

    • May 2013 - Aug 2019
    • Boise, Idaho Area

    High performing leader and senior manager with in-depth knowledge of healthcare and other business operations at multiple levels. • Healthcare operational & team leadership • Certifications in Mentoring Skills, Leadership Development, Team Engagement, Team Building, Crucial Conversations, Conflict Resolution, Emotional Intelligence and Just Culture • Top decile scores in employee satisfaction and engagement• Positive operational performance in budget, performance and quality • Recognized excellence in customer service• New construction project planning, design and realization of registration areas at various sites within local health systems• System project development, coordination and management• Data, business and financial planning, reporting, analysis and transformation• Lean Six Sigma process trained, Kaizen Methodology

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  Saint Alphonsus Regional Medical Center

  • Boise, Idaho Area

  • Supervisor - Operations Patient Access Services

    • Feb 2001 - Apr 2013
    • Boise, Idaho Area

    Supervised teams at 3 sites focusing on patient access and excellent patient experiences, team engagement and team building, performance improvement, operational success in all metrics of stewardship, budget and compliance. Responsible for recruiting talented individuals that would compliment the culture, on-boarding, and training on systems. Helped establish Electronic Medical Record, maintained policies and procedures, assisted in financial clearance strategies partnering with Revenue Cycle and Billing.