Experience

• 

  HP

  • Global Program Manager and Corporate Business Coach

    • Oct 2017 - Present

  • Portfolio Lead

    • Sep 2017 - Present

• 

  Erin Cross Consulting

  • Owner

    • 2012 - Present

    Provide high value project management for entrepreneurs and non-profits. Increase profits, fundraising, product launches, and general project/program management.

• 

  Imagine Dream Act Coaching: I.D.A. Coaching

  • Meridian, ID

  • Owner

    • Jun 2011 - Present
    • Meridian, ID

    Provide organizational training and coaching to improve individual and team performance, increase employee engagement, and enhance bottom line. Additionally, provide coaching to individuals and groups.

• 

  HP

  • Global Project Manager and Strategic Business Planner

    • Aug 1999 - May 2011

    Global Project Manager and Strategic Business Planner responsible for all aspects of large-scale global projects from pre-planning through implementation. Provided effective project leadership with team members in all regions and effective and ongoing communication to the Senior VP level. Ensure all business requirements are clearly communicated and implemented by IT. Track metrics and budget through post-implementation on projects with budget of $9 million dollars and with ROI in excess of $10 million dollars. Establish PMO and provide training of project management processes and competencies. Lead key initiatives to drive improvements to customer satisfaction and cost. Provided world wide program management for HP support services affecting all HP employees. Provide ongoing competitive analysis of consumer support to identify trends and areas of focus and analysis.World wide service manager responsible to drive high quality service solutions for Global Service Desk (GSD), ensuring comprehensive service definitions, collateral, roadmaps, and service readiness. Provide subject matter expertise to pursuit teams for world wide opportunities for GSD and eSupport. Work across functions and across all regions to ensure alignment and service readiness.

• 

  KPMG Consulting

  • Senior Consultant

    • 1995 - Jul 1999

    Provide professional consulting for systems design and implementation for state government organizations for this “Big Five” accounting and consulting firm. Specialized in project management, change management , and contract monitoring for Medicaid, Child Welfare, and Child Support systems across 5 states. Advised the State of Idaho throughout the entire systems development life cycle for the Medicaid Management Information Systems (MMIS) project. Managed the implementation of a replacement user interface for the Idaho MMIS project. Developed a Change Readiness Assessment and Change Management Plan for the State of Maryland in preparation for a Child Welfare Information System implementation.