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Eric Tessier is a seasoned professional with a strong background in customer service, hospitality, and education. He has worked as a barista, store manager, and assistant language teacher, and has also pursued higher education in Communications and Japanese Language and Literature. Additionally, he has obtained certifications in User Experience Design through Coursera. With his diverse experience and skills, Eric is well-equipped to provide expertise in various fields.

Credentials

  • Start the UX Design Process: Empathize, Define, and Ideate
    Coursera
    Feb, 2023
    - Apr, 2026
  • Foundations of User Experience (UX) Design
    Coursera
    Oct, 2022
    - Apr, 2026

Experience

    • Coffee and Espresso Expert - Sales and Content
      • May 2023 - Present

      Using knowledge of coffee and espresso equipment, I help people find the home or commercial coffee setup that fits their lifestyle, budget, and passion level.I also create written content specific to the coffee industry.

    • Founder
      • Sep 2015 - Present

      Creating content and building a digital brand through multiple outlets. Reporting on and photographing the budding speciality coffee scene in Tokyo, Japan.

    • Freelance Writer and Blogger
      • Sep 2015 - Present

      Blogging about travel, culture, food, and other special interests.

    • Store Manager
      • Sep 2013 - Apr 2015

      Oversaw day to day operations at the bustling Nassau street location including:-Personnel -Banking-Ordering-Quality Control-Customer Service

    • Barista
      • Nov 2010 - Sep 2013

      After an intensive training period in proper coffee extraction, customer service, and daily operations I was responsible for producing high quality drinks, giving customers a great experience, helping to keep the cafe clean, and other day to day functions of the business.

    • Assistant Language Teacher
      • Jul 2008 - Jul 2010
      • Gifu, Japan

      Elementary School and Junior High School ALT in Mitake, Gifu.I created and led lessons in Elementary school, and assisted the school's English Teacher in Junior High Schools.During my time in Mitake I was periodically called upon for translation and interpretation help from the town offices. I also often gave short presentations and speeches to various town office staff mostly regarding culture and language. I have also taught workshops about elementary education to my peers during teaching conferences.

    • Clerk
      • May 2006 - Jul 2008
      • Pawtucket, RI

      My family's store. Tessier's has been in our family for generations and I have worked there on and off since I was a young boy. It is now a hardware and paint store specializing in customer service, advice, and know-how. I learned so much about business, work ethics, and customer service here without even realizing it.

Education

  • 2002 - 2006
    University of Massachusetts, Amherst
    Bachelor’s Degree, Communication and Media Studies
  • 2002 - 2006
    University of Massachusetts, Amherst
    Bachelor’s Degree, Japanese Language and Literature
  • 2004 - 2005
    Sophia University
    International Student, Japanese Language and Literature
  • 2012 - 2012
    Rider University
    Graduate Level Elementary Education Courses, Elementary Education and Teaching
  • 2022 - 2023
    Coursera
    Google UX Design Certificate, User Experience

Suggested Services

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Industry Focus. “Education and Training”

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