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Eric J Graves profile image

Eric J Graves

Distinguished Engineer at Verizon
Intro Book
Experienced telecommunications professional with expertise in data analysis, team leadership, and customer satisfaction.
  • Claim this Profile
Location
Marysville, Ohio, United States, US
Skills
  • Telecommunications
  • Call Centers
  • Customer Satisfaction
  • Wireless
  • Customer Retention
  • Show all
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Bio

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Eric J Graves is a seasoned telecommunications professional with experience in data analysis, team leadership, and customer satisfaction. He holds a Bachelor's degree in Business Administration and certifications in web development and Lean Six Sigma. Graves has worked at Verizon for over 9 years, holding various roles including Customer Service Supervisor, Principal Engineer - Data Science, and Principal Engineer - Systems Analysis. He has also worked at Verizon Wireless, where he managed a team of customer service representatives and supervised a team of 12-16 employees. Graves has expertise in telecommunications, call centers, customer experience, training, and leadership.

Credentials

  • Become a Web Developer
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • HTML and CSS: Linking
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • HTML: Tables
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • jQuery for Web Designers
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Learning the JavaScript Language
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • CSS Essential Training
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Search Techniques for Web Developers
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Lean Six Sigma Green Belt (ICGB)
    Verizon
    Jul, 2018
    - Apr, 2026

Experience

  • Verizon
    • Distinguished Engineer

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Principal Engineer - Data Science
      • Dec 2022 - Present

      Responsible for complex data analysis, BI tools including but not limited to Qlik Sense, dashboard building and data discovery to help guide executive leadership in large scale decision making.

    • Principal Engineer - Systems Analysis
      • Aug 2021 - Nov 2022

    • Senior Analyst Systems Analysis & Programming
      • Jul 2018 - Aug 2021

  • Verizon Wireless
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Analyst - Customer Svc Projects
      • Mar 2012 - Jun 2014

      Midwest Center Communications & Project Management

    • Customer Service Coordinator
      • Apr 2010 - Mar 2012

      We bring the biggest to the best at Verizon Wireless! I am currently in the process of career pathing now that I am in our Dublin location. There are so many opportunities that it can be overwhelming. I am leaning towards either operations or revenue assurance at this point but have not ruled out being a consultant in other areas.

    • Customer Service Supervisor
      • Jan 2009 - Apr 2010

      Responsible for a team of 15 customer service representives. Trained, developed, coached, mentor, and provided leadership to a team of employees in a fast-paced wireless telecommunications setting. "We know our best was good for today. Tomorrow we'll do better!"

    • Customer Service Supervisor
      • Sep 2006 - Jan 2009

      Served as supervisor to 12-16 employee team. Alltel was acquired by Verizon Wireless in January of 2009. Prior to acquistion, Alltel was the fifth largest wireless telecommunications company in the United States, with 14.7 million customers in 34 states nationwide.

    • Customer Service Lead
      • Jul 2005 - Sep 2006

      Handled escalated calls, resolved employee questions, and performed backup supervisor tasks in a professional call center environment.

Education

  • 2010 - 2011
    Ashford University
    Bachelors of Business Administration, Business
  • 1999 - 2001
    University of Toledo
    Information Systems / Operations Management
  • 1996 - 1999
    Clark State Community College
    Transfer, Undergraduate Studies
  • 1993 - 1997
    Northeastern

Suggested Services

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Industry Focus. “Telecommunications.”

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