Experience

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  Insight

  • Meridian, Idaho, United States

  • Account Manager

    • Oct 2019 - Present
    • Meridian, Idaho, United States

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  PCM: The Right Technology, Delivered.

  • Meridian, ID

  • Sales Manger

    • Jul 2013 - Oct 2019
    • Meridian, ID

    Responsible for inspiring, leading and motivating the sales team to consistent profitable results.

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  Systemax

  • B2B Account Manager

    • Feb 2009 - Jul 2013

    •Proactively develop and maintain solid business partnerships to ensure success in growing account base through proper balance of marketing, prospecting and relationship building.•Responsible for creating win-win customer solutions through excellent listening and communication skills and altering presentations to fit the situation and customer.•Consistently solve problems, manage potential conflicts and provide unique solutions to customers’ IT needs.

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  MPC Computers

  • Manager, Sales Operations

    • Jul 2007 - Dec 2008

    •Responsible for all aspects of Operations at multiple locations, including International.•Accountable for ensuring overall quality and productivity of team, continuously tracking and evaluating the effectiveness of current methods and procedures. Within 6 months I orchestrated a turnaround of the operations group, improving productivity by over 20% and customer satisfaction by 50%. •Provided the leadership, decision-making framework, analytical guidance, and business judgment to the operations team to drive many projects in parallel ensuring maximum productivity and output.•Established objectives for individuals and the team, training, budgeting, setting of compensation plans, tracking and reporting on overall team and individual performance and making selection and termination decisions as necessary.•Responsible for structuring and executing operational and strategic initiatives, developing work plans, allocating resources, gathering and synthesizing relevant data, leading analyses, and developing final recommendations that encouraged continual process improvements.•Lead strategic companywide operational initiatives with collaboration from executive management, engineering, production, purchasing and marketing departments critical to the ongoing growth of the organization.•Work with the company's executive leadership to define, launch, and drive mission-critical strategic and operational initiatives; through leadership, project analyses and key presentations.•Lead multiple cross-functional teams to get work done, and drive best practice sharing and continuous learning across the company.

  • Sales Operations Project Manager

    • Dec 2006 - Jul 2007

    •Responsible for leading custom projects that included modifying the current product offerings to meet customer specifications. This included facilitating and leading meetings with Sales, Engineering, and Production to develop and implement new pricing, production/engineering processes and the procurement of components. (video cards, software, and other computer components)•Conducted analyses and presentations of findings on the financial feasibility and profitability of customer requests for customization to senior management and the broader organization.•Successfully supported strategic decision-making and sales initiatives.•Served as point person of day-to-day project management, facilitated communication between internal and external customers during the sales customization process to ensure timely and accurate response from MPC to its customers.•Developed production schedules and coordinated product shipments from vendors to ensure on time delivery of product to end user.

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  Ultimate Water Sports

  • General Manager

    • Dec 2001 - Oct 2006

    •Responsible for all aspects of operation of two stores. Increased sales by 30% and market share by over 20% for a large multiple location marine and power sports dealership.•Owned and was responsible for the creation and implementation of the annual budget including financial analysis of current and future projects that would determine the direction of two locations short and long term.•Planned and directed store activities to meet or exceed established sales goals, expenses, profit, customer experience, and productivity goals by leading 3 department managers and a total of 21 employees.•Developed, implemented, and managed all human resource program functions within the organization including employee relations, performance management, policy and program, compensation and benefits administration, recruitment, training, and development.•Transitioned store from previous company ownership to Ultimate Water Sports. Implemented policies, mission, goals, and objectives for the corporation.•Trained employees in sales presentation, negotiation, closing, and customer service•Successfully opened second store location with new product lines in 2004.•Went before city council to have new location rezoned for our proposed use of the selected space.•Negotiated with outside vendors and companies for installation of fixtures and equipment. •Developed and managed implementation plan for the set-up of the store and property to ensure we were tracking to an on-time grand opening.•Lead and managed multiple marketing events and trade shows to generate sales.