Experience

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  Alien Technologies Private Limited

  • Cardiff, United Kingdom

  • Independent Professional Training & Coaching

    • Feb 2012 - Present
    • Cardiff, United Kingdom

    Initiating conversations with demanding client and industry professionals. Connecting decision-makers seeking situation-specific knowledge with industry specialists who possess it. Acting as an intermediary between client and targeted industry experts by taking detailed briefs based on the client’s knowledge gap and transforming outcomes into the specialist knowledge required. Project designing and managing, Coaching and Managing the human resource within set standards and ensuring the maintenance of accuracy, confidentiality, quality of service and security at the highest level.Consulting on any aspect of package plant and equipment, conducting feasibility studies, writing business plans, venture capital sourcing, project analyzing, researching, business modelling and data modelling.

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  Firstsource Solutions Limited

  • Cardiff, United Kingdom

  • Account Sales Advisor

    • Nov 2009 - Dec 2012
    • Cardiff, United Kingdom

    Listening to customer requirements and presenting appropriately to make a sale. Maintaining and developing relationships with existing customers via telephone calls and emails. Arranging callback with potential customers to prospect for new business. Acting as a contact between the company and its existing and potential markets. Negotiating the terms of an agreement and closing sales. Gathering market and customer information. Representing the company at trade exhibitions, events and demonstrations. Negotiating on price and costs, delivery and specifications with buyers and managers. Challenging any objections with a view to getting the customer to buy. Advising on forthcoming product developments and discussing special promotions. Checking quantities of goods on display and in stock. Recording sales and order information and sending copies to the sales office. Reviewing my own sales performance, with a view to meet or exceed targets. Gaining a clear understanding of customers' businesses and requirements. Making accurate, rapid cost calculations, and providing customers with quotations. Reporting future buying trends back to employers. Attending team meetings and sharing best practice with colleagues.

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  Computershare

  • Bristol, United Kingdom

  • Customer Service Representative

    • Jun 2008 - Nov 2009
    • Bristol, United Kingdom

    Providing excellent customer support service on requests and queries relating to clients’ business products and services. First point inbounds telephone contact for customers to deal with account enquiries or specific product or service enquiries. Identifying the specific nature of a query so as to take the appropriate action or response. Giving detailed information to client’s customers on rules and procedures governing their business services or products. Having access to clients’ customer details on the computer and matching the information given by the customer. Observing the security protocol to identify the customer. Updating clients’ customer file or diary system after each call. Sending postal, fax or email correspondence and liaising with or referring calls to other internal departments or external organisations, where necessary.

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  The Network Limited - Field Marketing

  • Huddersfield, United Kingdom

  • Merchandiser

    • Mar 2006 - Jun 2008
    • Huddersfield, United Kingdom

    Planning product ranges and preparing sales and stock plans in conjunction with buyers; liaising with buyers, analysts, stores, suppliers and distributors; maintaining a comprehensive library of appropriate data;; optimizing the sales volume and profitability of designated product areas; planning budgets and presenting sales forecasts and figures for new ranges; controlling stock levels based on forecasts for the season; analyzing every aspect of the best and worst sellers (for example, mystery shopping); ensuring that best sellers are fully maximized; monitoring slow sellers; taking action to reduce prices or set promotions as necessary; gathering information relating to the customer reaction to products; analyzing previous season's sales and reporting on the current season's lines.