Experience

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  FedEx Office

  • Sr. Store Manager

    • 2018 - Present

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  Target

  • Logistics Executive Team Leader

    • Jan 2016 - Oct 2017

    -Oversaw all inbound and outbound freight of a $42 million volume store.-Led a logistics team of 40+ employees to successfully replenish products within timeline.-Prioritized in-stocks and fulfillment of store wide merchandise based on trending sales data.-Senior District resource and trainer; on-boarded new-in-role Logistic managers and supervisors in operational effectiveness, logistical processes, and new company roll-outs.-Served as Compliance Captain to ensure business operations adhere to state and federal legal standards.-Obtained leading metrics in warehouse inventory levels, location accuracy, and safety of the Group of 64 stores year-to-date.-Liaison for store approved vendors, utilize partnerships to drive sales through promotional items and localization.-Actively performance managed hourly team members through mentoring, coaching, and recognition.-Conducted interviews and job offered candidates to proactively address hiring needs of store.-Created a dynamic fun, fast, and friendly workplace for over 60 team members and five supervisors.

  • Sales Floor and Guest Experience Executive Team Leader

    • Jul 2014 - Feb 2016

    -Lead team of 100+ employees in multiple work centers, to execute fast-paced daily operations.-Oversaw 100% of sales floor department transitions and merchandising for a $26 million Target.-Championed a store culture focused on exceptional guest service to drive sales and increase guest loyalty.-Collaborated with store executive team to problem solve and improve daily store processes.-Exercised talent management, delegation, conflict resolution, and team engagement; resulted in 3 promotions.-Directly supervised for all guest facing work centers including all cashiers, sales floor teams, and order pickups.- Responsible for upholding all food safety and health guidelines in the store.-Perform Leader on Duty responsibilities, ensuring store teams are meeting expectations for productivity, customer service, and safety.

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  Santa Clara Jesuit Residence

  • Santa Clara, California

  • Front Desk Receptionist

    • Aug 2010 - Jul 2014
    • Santa Clara, California

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  University of California, Santa Cruz

  • San Jose, California

  • Academic Coach

    • Jul 2013 - Jun 2014
    • San Jose, California

    -Provide academic enrichment sessions in study skills, computer and writing workshops, and after school mentoring in core subjects to 150 high school sophomores -Preparing and leading workshops covering financial literacy, college visits, educational development plans, and college application process for 150 high school sophomores

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  LEAD Scholars Program at Santa Clara University

  • United States
  • Higher Education
  • 700 & Above Employee

  • LEAD Mentor and Educator

    • Aug 2011 - Sep 2013

    -Assisted 60 first year Santa Clara University students per year with their transition from high school to college through a week process that is followed through the academic year -Prepared and led workshops focusing in financial literacy, job and internship application strategies, interviewing, and networking-Assisted in providing academic enrichment sessions such as study skills, time management, and classroom ethics

  • Student Assitant

    • Aug 2011 - Jun 2013

    • Assist in managing personal data of over 240 academic program participants • Co-founded a council along with the Assistant Director and four core members to provide 240 current participants the opportunity to have a larger role in the program’s operations • Implemented requirement that would increase participation in program, met by 97% of 240 students• Clerical work and outreaching to alumni• Outreaching to publishing companies requesting desk copies for various professors

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  Breakthrough Collaborative

  • San Jose, California

  • Pre-Algebra Instructor

    • Jul 2013 - Aug 2013
    • San Jose, California

    • Customized Pre-Algebra curriculum, assessments and instructed two classes of 10 students each on the subject • Customized Soccer curriculum which engaged participation, built confidence and nourished passion for the sport for a class of 10 students• Promoted post-secondary schools and leadership skills through skits, small group mentoring, and study hall sessions

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  Ethnic Studies Department at Santa Clara University

  • Santa Clara, California

  • Undergraduate Research Assistant

    • Dec 2012 - Jun 2013
    • Santa Clara, California

    • Assisted in open coding of data: Transcribed qualitative data into quantitative data• Co-presented initial findings at the 2013 American Educational Research Association in San Francisco to other research teams of educational institutions from across the country • Co-facilitated presentation The Tower within the Tower: First Generation College Students and High Impact