Experience

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  Zodiac Aerospace

  • Tool Prep

    • Apr 2018 - Present

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  Keywords Studios/VMC

  • Redmond Washington

  • Player Support Specialist at Keyword Studios/Riot Games

    • Apr 2014 - Apr 2018
    • Redmond Washington

    During my time with this project, I was part of the pilot of a launch of a new location. I successfully surpassed expectations and the location went from contract to permanent. As part of the pilot crew, I was tasked with helping to train multiple waves of new agents and brought them up to new policy standards and procedure guidelines. I built rapport with the team and provided continued coaching.I provided end-user/player support via the Zendesk Support platform (Ticket based and Live Chat).I provided account support that included the following; Account loss investigation, recovery of stolen accounts, fraud investigations, gauging responsibility for behavioral disciplines, reversal of transactions due to fraud and miscellaneous issues. Kount and Payon were used for unauthorized fund reversals and investigations into payment issues.Provided support for merchandise sales, returns and product questions. Familiar with Magento and Shipwire and used them for Merchandise related concerns. Maintained up-to-date knowledge on new policies and procedures Maintained professionalism and high satisfaction while engaging with the users on a player-level Achieved several promotions and became a cross-trained specialist.

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  Freelance Game and Film Music Composer - Producer

  • Marysville wa

  • Musician for Game and Film Projects

    • Feb 1998 - Dec 2017
    • Marysville wa

    As a Freelance Musician, I have provided original soundtrack work for film and game projects. At this time, I have completed work for 6 film projects and 1 game project. (1 game project is pending)- Familiar with FL Studio. Experienced in Step-sequencing and Midi-in composition.- Able to provide quality work even if limited information is granted- Able to compose to clips.- Completely willing to quickly remake and edit music to fit any changes necessary for the contract/project. - Completely confidential on any project worked.Acclaim :Have been mentioned in Fangoria Magazine for a completed soundtrack. -FANGORIA" Magazine Issue #252-Game Project : "Skjaldmaer" https://sethpaxton.itch.io/skjaldmaer

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  Wireless Advocates

  • Marysville Wa

  • Wireless Sales Representative

    • Aug 2013 - Jul 2014
    • Marysville Wa

    - Dealt with multiple carriers to provide the best option for the customer based on their needs.- Provided service above and beyond to insure that any issue the customer may have had were resolved in an optimal format- Built long lasting and positive rapport with customers, business partners and personnel at the location my kiosk was based at.

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  Volt Workforce Solutions

  • Product Tester

    • Feb 2013 - Jul 2014

    - Performed reports and bug replication checks for upcoming software/games- Kept confidentiality for products being tested

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  Watt/Spohn Universal

  • Marysville wa

  • Product Representative and Merchandiser

    • Jun 2010 - Jul 2014
    • Marysville wa

    - Performed live monthly demonstrations of products for customers- Acted as Point of Contact to ensure that Plan-a-grams were in place- Photographed stock levels, demonstrations and end caps.- Maintained up-to-date knowledge of product and upcoming sales- Submitted weekly reports of stock levels/competitor presence - Diligently achieved visibility for merchandise- Answered questions for cameras (Including Nikon brand)

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  Get Marketing

  • Marysville WA

  • Product representative and merchandiser

    • Jan 2001 - Jul 2014
    • Marysville WA

    - Performed live monthly demonstrations of products for customers- Acted as Point of Contact to ensure that Plan-a-grams were in place- Photographed stock levels, demonstrations and end caps.- Maintained up-to-date knowledge of product and upcoming sales- Submitted weekly reports of stock levels/competitor presence - Diligently achieved visibility for merchandise- Answered questions for products (including Apple products, PCs, and kitchen supplies)

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  Premier Consulting

  • Product representative and merchandiser

    • Oct 1998 - Jan 2001

    - Performed live monthly demonstrations of products for customers- Maintained up-to-date knowledge of product and upcoming sales- Acted as Point of Contact to ensure that Plan-a-grams were in place- Photographed stock levels, demonstrations and end caps.- Submitted weekly reports of stock levels/competitor presence - Diligently achieved visibility for merchandise- Answered questions for products (including PCs and kitchen supplies)