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Doug Werr

Intro Book
Doug Werr, a seasoned IT professional with 10+ years of experience in desktop support, network management, and teaching, holds a degree in Computer Science from Eastern Washington University.
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Location
Marysville, Washington, United States, US
Skills
  • Microsoft Office
  • Powerpoint
  • Windows
  • Microsoft Word
  • Research
  • Show all
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Bio

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Topline AI
Here is the crafted bio: Doug Werr is a seasoned IT professional with a proven track record of delivering exceptional technical support and leadership. As a Desktop Support Technician, Network Manager, and Supervisor, he has honed his expertise in Microsoft Office, Windows, and various software applications. With a strong foundation in research, training, and customer service, Werr has successfully supported multiple domains and networks, including gaming, hospitality, and financial systems. His certifications in CompTIA A+ and Microsoft Certified Desktop Support Technician demonstrate his commitment to staying at the forefront of industry standards.

Credentials

  • A+
    CompTIA
  • Microsoft Certified Desktop Support Technician
    Microsoft

Experience

  • Northern Quest Resort & Casino
    • Airway Heights, WA
    • Desktop Support Technician
      • Oct 2004 - Aug 2015
      • Airway Heights, WA

      DESKTOP SUPPORT TECHNICIAN (May 2014 – August 2015)• Support PC hardware and software on 700 PCs across multiple domains and networks• Provide technical support for gaming, hospitality, restaurant and financial systems and software• Work with gaming software and networks while following ICs and WSGC regulations• Create and configure computer images for deployment• Research, purchase and configure computers and peripheralsNETWORK MANAGER (December 2013 – May 2014)• Supervise Network Administrators and Cabling Technician• Handle management responsibilities as project planning and budgeting• Configure and troubleshoot Cisco infrastructure• Create department budgetsDESKTOP SUPPORT SUPERVISOR (April 2009 – December 2013)• Supervise and train up to twelve Desktop and AV staff• Configure, maintain and upgrade department ticketing system• Work with heads of other teams to solve issues and improve efficiency• Create and revise Help Desk policies and proceduresDESKTOP SUPPORT TECHNICIAN (October 2004 – April 2009)

  • Inland Northwest Health Services
    • Spokane, WA
    • Network Analyst
      • Apr 2000 - Jun 2001
      • Spokane, WA

      Support Windows 9x, Office and other software on 500 PC domainConfigure and deploy computers and peripheralsLoad and configure Novell Netware on client machines

  • Center for Justice (Contract)
    • Spokane, Washington Area
    • Computer Consultant
      • May 1999 - Oct 1999
      • Spokane, Washington Area

      Set up computers, email and backup systemsFix hardware and software problems with Microsoft peer to peer network and nodes

  • Columbia Lighting
    • Spokane, Washington Area
    • MIS Intern
      • Jun 1997 - Nov 1998
      • Spokane, Washington Area

      Troubleshoot hardware and software for 200 PCs on Novell NetWare 4 networkProgram Excel macros in Virtual Basic for Applications

Education

  • 1996 - 1998
    Eastern Washington University
    Computer Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Information Technology”

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