Experience

• 

  Woogles.io

  • United States

  • Content Writer

    • Sep 2020 - Present
    • United States

    – Write user guides (https://tinyurl.com/2s4x9rkx), social media, and build partnerships with companion organizations– Owned $25,000+ Kickstarter campaign with 200+ donors, increasing games played to over 2 million in 2+ years– Created Woogles’ name, help moderate the site, and implement new features

• 

  Private

  • United States

  • Care Provider

    • Apr 2020 - Present
    • United States

    – Assist two elderly folks living with advanced mental and physical disabilities to increase their wellbeing– Functions include mobility, maintenance, laundry, cooking, shopping, cleaning, and various additional tasks

• 

  Cruise

  • San Francisco, California, United States

  • AVTO/Sr. Autonomous Vehicle Test Operator

    • Aug 2020 - Mar 2021
    • San Francisco, California, United States

    –Trained autonomous vehicle software to operate in live city traffic by adhering to rigorous protocols at all times–Accelerated through multiple rounds of advanced safety tests scoring over 90%

• 

  Swing Education

  • Guest Teacher

    • Dec 2016 - Mar 2020

    –Achieved Star Sub status through teaching K-12 at Bay Area schools and on Zoom–Created personal relationships with administration and staff to support students

• 

  Aspire Public Schools

  • United States

  • Guest Teacher

    • Sep 2015 - Nov 2019
    • United States

    –Engaged K-12 students including SPED at charter schools across the East Bay–Connected with students of all backgrounds and developed many deep relationships

• 

  Fusion Academy

  • San Francisco

  • Teacher and Tutor

    • Jun 2018 - May 2019
    • San Francisco

    –Taught and mentored students with learning differences in a 1:1 environment–Created personalized curriculum from scratch to best support each individual student–Collaborated with parents of struggling students to boost performance in class–Liaisoned with staff and administration at weekly lunch meetings to increase awareness–Subjects: Lang. Arts, English, Algebra, Consumer Math, Spanish, Life and Earth Sciences

• 

  Lyft

  • United States
  • Ground Passenger Transportation
  • 700 & Above Employee

  • Community Associate - Onboarding Manager

    • May 2016 - Sep 2017

    –Inaugural driver (2012); gave ~5,000 rides with a 5.0 rating–First Onboarding Manager; oversaw hiring, legal documents, best practices and demos–Tested software on live rides, then studied engineering data to find tweaks and fixes–Solved customer service concerns using proprietary CMS, Zendesk, Jira, and Slack–Called/emailed 250+ customers a day on outreach and pitched and wrote blog articles–Frequented social events and dyed my mustache pink to promote Lyft (and tipping)

  • Special Projects Contractor

    • Sep 2016 - Mar 2017

    -Worked on new initiatives each month-Tested Lyft app in engineering mode to ensure build quality and reliability-Compared engineering data to find discrepancies and fixes-Pitched and wrote cultural interest stories for Lyft’s blog-Made 200-300 calls per day on a wide range of customer outreach programs-Scouted locations around San Francisco to promote Lyft and distribute coupons

  • Driver

    • Dec 2012 - Sep 2016

    -Delivered magical rides to ~5,000 passengers with a 5.0 rating.-Dyed my mustache pink for fun and extra tips (it worked)

• 

  Hitch Ride-sharing

  • San Francisco, CA

  • Founding driver

    • May 2014 - Sep 2014
    • San Francisco, CA

    -Championed a true ride-sharing model-Facilitated friendly rides among up to four people at once

• 

  Animal Rescue Fund of the Hamptons

  • Kennel Manager

    • Oct 2009 - Nov 2011

    -Managed a 45 large dog-capacity kennel 6 days/week-Cleaned and maintained 22-acre wooded property including forested trail system-Collaborated abundantly with medical unit, training staff and administration-Participated in year-round "adoptathon" fundraisers to increase awareness and donations for the organization-Duties included: 2x/day feedings, walks, grooming, agility training, socialization, poop scooping, rehabilitating, preparing for adoption, dish washing, laundry, intake of donated items and new animals, coordinating a schedule of volunteers, creating new methods of promoting the organization and giving meet-and-greet tours 4x/day with prospective clients