Experience

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  Self-employed

  • United States

  • Consultant

    • Sep 2021 - Present
    • United States

• 

  New Perspective Senior Living

  • Minnetonka, Minnesota, United States

  • Life Engagement Coach

    • Feb 2020 - Sep 2021
    • Minnetonka, Minnesota, United States

    Lead activities for memory care residents

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  Wells Fargo Insurance Services

  • 733 Marquette Avenue, Minneapolis, MN 55402

  • Call Center Representative

    • Jun 2011 - Jun 2015
    • 733 Marquette Avenue, Minneapolis, MN 55402

    As a license insurance producer (P&C + Health + LIFE) and using proprietary software, WORD + OUTLOOK for logging and completing calls, received inquiries from insurers and insureds regarding policies and practices

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  Wells Fargo

  • Bloomington, MN

  • Human Resources Generalist

    • Aug 2009 - Jan 2010
    • Bloomington, MN

    Using proprietary software + WORD + OUTLOOK log inbound calls, answered questions regarding employee files and benefits. Deescalated calls.

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  Quest Assessment

  • Apple Valley, MN 55124

  • Examiner

    • Mar 2009 - May 2009
    • Apple Valley, MN 55124

    Examined student writing tests for vocabulary, punctuation, usage, and spelling.

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  Data Listing Service LLC

  • Burnsville, MN 55337

  • Medicare Insurance Sales Representative

    • Sep 2008 - Jan 2009
    • Burnsville, MN 55337

    Enrolled callers into medicare insurance programs

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  Walser Automotive Group

  • Burnsville, MN 55306

  • Automotive Sales Representative

    • Mar 2008 - Sep 2008
    • Burnsville, MN 55306

    Sold new & pre-owned vehicles

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  Ameriprise Financial Services, Inc.

  • Minneapolis, MN

  • Financial Sales Trainee

    • Aug 2007 - Oct 2007
    • Minneapolis, MN

    Trained for series 7 & 63

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  EXPRESS SCRIPTS INC

  • Bloominton, MN 55439

  • Prior Authorization Supervisor

    • Oct 2000 - Aug 2007
    • Bloominton, MN 55439

    Supervised a team of 20 in taking customer calls for medical authorization for medication

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  Life Line Systems

  • Framingham, MA 01702

  • Customer Service Response Representative

    • Jan 2000 - Sep 2000
    • Framingham, MA 01702

    Received inbound calls for medical and emergency care assistance

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  Saturn of Danvers

  • Danvers, MA 02132

  • Automotive Sales

    • May 1999 - Dec 1999
    • Danvers, MA 02132

    Sold new and pre-owned vehicles

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  Cross Country

  • Medford, MA

  • Inbound Call Center Representative

    • Jan 1998 - Apr 1999
    • Medford, MA

    Received inbound calls regarding vehicle warranty assistance for BMW

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  Private (part-time) Home Health Aide

  • West Medford, MA

  • Home Health Aide

    • Sep 1996 - Dec 1998
    • West Medford, MA

    Provided medical assistance to an elderly lady until her passing at age 98

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  Somerville Non-profit Call Center

  • Somerville, MA

  • Fundraiser

    • Sep 1996 - Dec 1996
    • Somerville, MA

    Made outbound fundraising calls to prospects for more than a dozen non-profit agencies

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  West Medford Community Center

  • West Medford, MA

  • Executive Director

    • Sep 1992 - Sep 1996
    • West Medford, MA

    Provided executive leadership for a community service center that included a day care center for infants, toddlers,preschoolers, and after school/summer camp students. Supervised teaching, cooking, transportation, bookkeeping, nursing, and cleaning staff. Reported to the board of directors.

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  CRISPUS ATTUCKS CHILDREN'S CENTER INC., THE

  • Roxbury, MA 02121

  • Assistant Manager

    • Sep 1987 - Sep 1992
    • Roxbury, MA 02121

    Under the direction of the Executive Director and the board of directors managed the teaching, social service, transportation, bookkeeping, and cleaning staff.

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  State Street Bank & Trust Co.

  • Boston, MA

  • Human Resources Generalist + Credit Loan Analyst

    • Sep 1984 - Sep 1987
    • Boston, MA

    Provided Affirmative Action recruiting, employee assistance + advanced (promoted) to the Credit Loan department as a credit analyst

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  Commonwealth of Massachusetts

  • Boston, MA

  • Human Resources Generalist + Special Education Coordinator + Statewide Minority Alcohol Program Coor

    • Sep 1974 - Sep 1984
    • Boston, MA

    Occupied 4 positions with the Commonwealth of Massachusetts out of Boston (1) Statewide Alcohol Program Coordinator for minorities (2) Special Education Coordinator (3) Human Resource Recruiter (4) Program Development Officer for the Roxbury Alcohol Detoxification Center

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  Northeastern University

  • Greater Boston Area

  • Adjunct Faculty

    • Sep 1977 - Jun 1979
    • Greater Boston Area

    Taught a masters degree level class in the Graduate School of Education, Rehabilitation Counseling for 7 - 9 students. Students came together to discuss and share their on the job experiences from their job placement site. The goal of the class included problem solving, reviewing various treatment modalities, develop strategies for improving working with staff and families of patients, and assessing strengths and weaknesses.

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  Boston University

  • Student Intern

    • Sep 1973 - Jun 1974

    Co-taught an undergraduate course in the College of Liberal Arts on "Death & Dying" using the writings of Elie Wiesel, Elizabeth Kubler Ross, and Gail Sheehy's "Passages."

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  Charles Street AME Church

  • Roxbury, MA

  • Student Intern

    • Sep 1973 - Jun 1974
    • Roxbury, MA

    Pastoral leadership training

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  Good Samaritan Hospital

  • Dayton, Ohio Area

  • Student Intern

    • Jun 1973 - Aug 1973
    • Dayton, Ohio Area

    Provided psychological pastoral support and counseling to patients and families in the emergency room, intensive care triage area.

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  Otterbein Senior Lifestyle Choices

  • Hamilton, Ohio

  • Student Intern

    • Jan 1973 - Apr 1973
    • Hamilton, Ohio

    Student intern for senior citizen residential program. Assisted residents with social interaction, pastoral care and on- call support with life issues and challenges.

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  Columbus State Mental Hospital

  • Columbus, Ohio Area

  • Student Intern

    • Jun 1972 - Aug 1972
    • Columbus, Ohio Area

    Second Clinical Pastoral Education program. Internship covered intensive interpersonal development, psychological patient and pastoral care interaction with mentally ill patients and families of patients.

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  Kettering Medical Ctr

  • Kettering, Ohio

  • Student Intern

    • Jun 1971 - Aug 1971
    • Kettering, Ohio

    First Clinical Pastoral Education training session. Internship covered intensive self development, pastoral care in the emergency, triage, pulmonary, cardiac, and the burn units.