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Diana M.

Global Customer Service Representative at Macmillan Education
Intro Book
Diana M. is a seasoned professional with 3 years 4 months of experience in customer service, holding roles at Macmillan Education, Telvista, and Cafebreria el Pendulo, with a background in education from Universidad Nacional Autónoma de México.
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Location
Mexico City, Mexico, MX
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Diana M. is a seasoned professional with a proven track record of delivering exceptional customer service and driving business growth. With over three years of experience as a Global Customer Service Representative at Macmillan Education, she has honed her skills in conflict resolution, time management, and team collaboration. Prior to this role, Diana held positions at Telvista, Cafebreria el Pendulo, Grupo MYT, and Librerías El Sótano, showcasing her adaptability and dedication to customer satisfaction. Diana's educational foundation is rooted in the Universidad Nacional Autónoma de México, where she earned her degree. She has also obtained various certifications, including Indicadores de Gestión no tradicionales, Certificaciones en gestión ágil de proyectos, Gestión de Proyectos y Tareas, Implementación de proyectos de innovación, Design Thinking: Innovación Centrada en las Personas, Técnicas para enseñar y entrenar a tu equipo, SEO: Link Building, Social Media Marketing Foundations, UX Design: 3 Creating Personas, Certificación en Productividad Personal, EF SET English Certificate 71/100 (C2 Proficient), and Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting. As a native speaker of Spanish and fluent in English, Diana brings a unique cultural perspective to her work, allowing her to effectively communicate with diverse audiences and drive business success.

Credentials

  • Indicadores de Gestión no tradicionales
    Crehana
    Feb, 2024
    - Apr, 2026
  • Certificaciones en gestión ágil de proyectos
    Crehana
    Jan, 2024
    - Apr, 2026
  • Gestión de Proyectos y Tareas
    Crehana
    Jan, 2024
    - Apr, 2026
  • Implementación de proyectos de innovación
    Crehana
    Jan, 2024
    - Apr, 2026
  • Design Thinking: Innovación Centrada en las Personas
    Crehana
    Jul, 2023
    - Apr, 2026
  • Técnicas para enseñar y entrenar a tu equipo
    Crehana
    Sep, 2022
    - Apr, 2026
  • SEO: Link Building
    LinkedIn
    May, 2021
    - Apr, 2026
  • Social Media Marketing Foundations
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • UX Design: 3 Creating Personas
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Certificación en Productividad Personal
    Google Actívate
    Oct, 2019
    - Apr, 2026
  • EF SET English Certificate 71/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Sep, 2019
    - Apr, 2026
  • Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
    Lynda.com
    Jul, 2019
    - Apr, 2026

Experience

  • Macmillan Education
    • México
    • Global Customer Service Representative
      • Sep 2018 - Dec 2021
      • México

  • Telvista
    • Ciudad de México
    • Bilingual Customer Service Representative
      • Oct 2017 - Jul 2018
      • Ciudad de México

  • Cafebreria el Pendulo
    • Ciudad de México
    • Book Seller
      • Aug 2016 - Oct 2017
      • Ciudad de México

  • Grupo MYT
    • Ciudad de México
    • Tourist guide at Mexican Revolution's Monument
      • Mar 2013 - Jun 2014
      • Ciudad de México

  • Librerías El Sótano
    • Ciudad de México
    • Book seller
      • Aug 2012 - Jan 2013
      • Ciudad de México

Education

  • 2015 - 2021
    Universidad Nacional Autónoma de México

Suggested Services

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