Experience

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  Columbia Hospitality inc

  • Everett, Washington, United States

  • Night Auditor

    • Jun 2021 - Present
    • Everett, Washington, United States

• 

  Tulalip Bingo & Slots

  • TBS/Slot Attendant - Class II

    • May 2023 - Jul 2023

• 

  AAA Washington

  • Mount Vernon, Washington, United States

  • Member Travel Counselor

    • Mar 2022 - Jun 2022
    • Mount Vernon, Washington, United States

• 

  Everett Community College

  • Everett, Washington, United States

  • Full Time Student

    • Sep 2020 - Aug 2021
    • Everett, Washington, United States

• 

  Full time student

  • Everett, Washington, United States

  • Unemployed

    • Sep 2020 - Sep 2020
    • Everett, Washington, United States

• 

  Holland America Line

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • World Cruise Reservations Agent

    • Apr 2019 - May 2020

  • general Reservations Agent I/Ship Services Helper

    • Oct 2017 - Apr 2019

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  Tulalip Resort Casino

  • Tulalip

  • Front Line Cage Cashier

    • Jan 2016 - Oct 2017
    • Tulalip

    • Directs guest disputes, questions and/or suggestions to supervisor as necessary.• Receive and exchanges cash, tickets and gaming chips form patrons.• Exchanges foreign currency by accurately computing the exchange rate.• Receives and processes credit card and check cashing transactions.• Prepares the cash drawer reconciliation and accounting records.• Demonstrates positive guest and team member’s relations.• Responsible for ticket pay outs in accordance with departmental procedures, internal controls, and other regulations.• Responsible for credit card and check cashing payouts in accordance with departmental procedures, internal controls, and other regulations.• Directs customer questions, complaints, and suggestions to appropriate supervisor as necessary.• Performs other work-related duties as requested by the Cage Supervisor

• 

  United States Postal Service

  • Rural Carrier Associate

    • Jun 2015 - Oct 2015

    Sort mail in delivery sequence for assigned route; receive and sign for accountable mail; deliver mail to customers along a prescribed route and on a regular schedule by a vehicle; collect monies and receipts for accountable mail; pick up mail from customers' roadside boxes; return mail collected, undeliverable mail, and submit monies and receipts to post office; prepare mail for forwarding and maintain records of change of address information; prepare a daily trip report and maintain a list of the customers on the route

• 

  Worldmark by Wyndham

  • Redmond, WA

  • Vacation Planning Counselor

    • Jun 2013 - Jun 2015
    • Redmond, WA

    Demonstrate a passion for excellence, a love of service and an innate ability to solve problems to meet owners' needs. Educate owners on the details of our products, to maximize their ownership. Maintain the highest level of ethics and integrity, consistent with Wyndham Vacation Ownership values. Provide service maintaining a positive brand image and company reputation. Utilize solid judgment, product knowledge, technical knowledge, and problem solving, able to offer detailed insight and alternatives to help owners book their dream vacations. Actively participate in driving the company culture, and remaining open to providing and receiving feedback; working with managers to develop and hone leadership skills. Solid ability to multi-task, with strong computer navigation capabilities. Exceptional listener with the skill to effectively communicate. Exercises good judgment in making decisions. Team-centric and positively motivated to delight our owners and guests. Able to prioritize multiple tasks, convey a sense of urgency and remain detailed oriented in a fast-paced environment. Quickly learn and apply new information; open to change. Greatly enjoy talking to different people, every day.

• 

  Union Bank

  • Everett, WA

  • ITG Service Desk

    • Jul 2010 - Jul 2011
    • Everett, WA

    Worked with 800+ users in Washington and Oregon. Excellent interpersonal skills, able to defuse tense situations and work with caller to come to a positive conclusion. Familiar with Windows operating systems and am able to quickly learn new programs. Coordinates user-problem resolution with other data processing sections, if necessary, and track and report problems. Configured and deployed hardware; instructed, and assisted, employees on setting up. Procurement and meticulous recordkeeping of hardware, software and licensing inventories. Active Directory, Citrix Environments for Thin and Fat Clients, Systems Management Server, Excalibur Console, Remote Assistance, Orion Networking Suite, Microsoft Exchange,. Trend Micro OfficeScan, Encryption Anywhere, Peregrine Reporting Software; MyDesk Reporting Software.•Developed extremely close working relationship with Regional, Department and Branch Managers, as well as branch personnel, that I could call on, when needed, to resolve specific issues.•Wrote documentation and procedures for department usage, as well as bank employee usage

• 

  Frontier Bank

  • Help Desk Analyst II

    • 2004 - 2010

    Worked with 800+ users in Washington and Oregon. Excellent interpersonal skills, able to defuse tense situations and work with caller to come to a positive conclusion. Familiar with Windows operating systems and am able to quickly learn new programs. Coordinates user-problem resolution with other data processing sections, if necessary, and track and report problems. Configured and deployed hardware; instructed, and assisted, employees on setting up. Procurement and meticulous recordkeeping of hardware, software and licensing inventories. Active Directory, Citrix Environments for Thin and Fat Clients, Systems Management Server, Excalibur Console, Remote Assistance, Orion Networking Suite, Microsoft Exchange,. Trend Micro OfficeScan, Encryption Anywhere, Peregrine Reporting Software; MyDesk Reporting Software.•Developed extremely close working relationship with Regional, Department and Branch Managers, as well as branch personnel, that I could call on, when needed, to resolve specific issues.•Wrote documentation and procedures for department usage, as well as bank employee usage

• 

  Spencer Fluid Power

  • United States
  • Automation Machinery Manufacturing
  • 1 - 100 Employee

  • Help Desk

    • Apr 1999 - Mar 2004

    Five years of Tier Two Help Desk, servicing 300+ users in the United States and Canada. Traveled off-site, to train personnel on computer use and programs. Excellent interpersonal phone skills with the ability to handle several callers at once. Assisted with software upgrades and terminal installations. Citrix ICA Client, VPN; monitored EDI/FAX/E-Commerce sites for document upgrades; server maintenance; network backups; printer troubleshooting; hardware inventories; reported and tracked data line outages; US/Canadian shipments-custom documentation; purchasing-inventory and supplies; vendor returns; shipment tracking; writing program documentation; end-user training. Created and customized reports for regional and branch managers; responsible for month end reporting to outside vendors. Familiar with Veritas Backup Systems. Support for JDE One World Business software and Prophet 21 systems. Secretary - Safety Committee.•Was sole first contact and was able to resolve 96% of the issues upon first contact.•Worked closely with programmers and server team to resolve remaining 4% in a timely manner.

  • Corporate Purchasing Agent

    • Aug 1996 - Apr 1999

    Corporate Purchasing Agent responsible for $8 million in product lines for 23 branches in the U.S. and Canada; maintaining stock levels and purchasing for ‘short buys’. Extremely good relationship with both vendors and branches in coordinating pricing and timely deliveries to Distribution Center and direct shipments to branches. Responsible for expense buying for Distribution Center. Worked with the U.S. Customs Department, to facilitate shipments between the U.S. and Canada. Handled all aspects of inventory purchases, to include ordering, receipt, stocking, material handling and reconciling vendor invoices to purchase orders. Event planner-company Christmas party and company picnic.•Maintained stock levels to reach 85% reduction in ‘short buys’ due to insufficient stock on hand.•Upon acquisition of company buy-outs, was sent to new locations to train new personnel.

  • Branch Purchasing Agent

    • Jun 1994 - Aug 1996

    Responsible for branch purchasing, short-buys, direct shipments; urgent orders; supplies purchasing.•Able to handle multiple emergency purchases-utilizing next day air, allowing deliveries to remote regions in a timely manner, to reduce down time and satisfy branch/customer needs.•Able to troubleshoot expedite issues between carriers, vendors and customers, due to close working relationship with all parties.