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Desmond Richardson profile image

Desmond Richardson

Director at Optum
Intro Book
Technical writer and product manager with expertise in Agile, documentation, and enterprise development.
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Location
Minneapolis, Minnesota, United States, US
Languages
  • Spanish -
Skills
  • C++
  • Dreamweaver
  • Photoshop
  • Indesign
  • Adobe Creative Suite
  • Show all
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Bio

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Desmond Richardson is a seasoned professional with 10+ years of experience in technical writing, product management, and business analysis. He has a strong background in Agile processes, technical documentation, and enterprise-wide platform development. Desmond holds a Bachelor of Science degree in Scientific and Technical Communication and Mechanical Engineering from the University of Minnesota-Twin Cities and Seattle University.

Experience

  • Optum
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Director
      • Mar 2022 - Present

    • Product Manager
      • Nov 2019 - Mar 2022

      • Created and grew multiple enterprise-wide platforms focused on healthcare data and foundational business capabilities • Guided development groups of varying sizes in the successful solutioning, building, and deployment of functionality • Established best practices across multiple enterprise groups around Agile processes and reporting • Managed multiple value delivery streams to disparate customers across a large enterprise totaling more than $80 million in delivered benefits • Worked with executives helping to shape high-level strategic planning and delivery objectives

    • Senior Business Analyst
      • Jun 2016 - Nov 2019

      • Served as a Business Analyst consultant authoring Agile deliverables and end-user documentation across UnitedHealth Group on various projects within different business segments • Led a team of Business Analyst Consultants with specific focus on bolstering teams knowledge and execution resulting in a multitude of recognition and advancement for team members

  • Avionte Staffing Software
    • Greater Minneapolis-St. Paul Area
    • Technical Writer
      • Nov 2013 - Jun 2016
      • Greater Minneapolis-St. Paul Area

      Technical Writer in the Development Department handling an extensive browser and mobile based help system, bug reporting, manual and automated product testing, user experience and advocacy, and most technical customer-facing documentation. • Managed a 1600+ file help system containing testing and documentation of integrations and new releases

  • POWER
    • User Experience Expert
      • Jan 2013 - Apr 2013

      Created and conducted a usability report for the Hennepin County Library websiteEvaluated the website using basic heuristics

  • GreenCleen
    • Project Manager
      • Jan 2012 - Jun 2012

      Created a brochure and user manual for a green cleaning companySee work: http://tinyurl.com/8utxvnc

Education

  • 2011 - 2013
    University of Minnesota-Twin Cities
    Bachelor of Science (BS), Scientific and Technical Communication
  • 2009 - 2011
    Seattle University
    Bachelor of Science (BS), Mechanical Engineering

Suggested Services

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Industry Focus. “Computer Software”

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