Experience

• 

  Alorica

  • Customer Service Representative

    • May 2020 - Sep 2022

• 

  Lehman Bailbonds

  • Tulsa, Oklahoma Area

  • Administrative Aide

    • Mar 2019 - Apr 2020
    • Tulsa, Oklahoma Area

• 

  Dynamic Workforce Solutions

  • Tulsa, Oklahoma

  • Customer Service Staff

    • Jan 2018 - Apr 2018
    • Tulsa, Oklahoma

    Creating a extreme customer service experience through effective communication in a respectful manner to determine each individuals level of assistance needed.

• 

  NSP

  • United States

  • Quality Control Technician

    • Oct 2016 - Apr 2017
    • United States

• 

  DIRECTV

  • United States
  • Entertainment
  • 700 & Above Employee

  • Team Leader

    • Dec 2011 - Mar 2016

    Supervise, coach and develop 16-24 direct reports.

  • CSR Tech/ Case Management

    • Mar 2009 - Dec 2011

    Inbound customer service using various troubleshooting skillls to eliminate disruptions in their satelite signal. Using my knowledge of software and various resources to assist the customer in placing orders, changing services and ordering replacement equipment. Answering questions concerning billing and programming options. Acting as stand in for team lead as needed to take calls where a supervisor has been requested in the attempt to resolve customers concerns. Also using my technical experience and chat abilities to assist team members through calls with any questions or obstacles which may arise during a call. Comfortable with utilization of Share Point, Outlook and Microsoft office suites.

• 

  BAIL OUT GROUP

  • Tulsa, Oklahoma Area

  • Office Manager Administrative Assistant

    • Aug 2006 - Mar 2009
    • Tulsa, Oklahoma Area

    Demonstrated professionalism during a variety of fast paced objectives excellent time management skills able to communicate with all levels of management as well as Judges. Court clerks, Attorneys and clients. Demonstrated ability to complete take on deadline often prior to due date. Effectively work in a team environment. In charge of monthly insurance reports to Oklahoma insurance commissioner. Weekly reporting for bonds written handled all company banking and purchasing needs of office. Heavily involved in hiring and interviews. Filing documents at Tulsa county court house and surrounding counties. Coordinate surrenders to county jail and recovery of forfeiture. Some travel with owner and coordinate all travel arrangements. Answering phone during and after hours.