Experience

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  Willow Bend Mortgage, LLC

  • Plano, Texas, United States

  • National Closing Manager

    • Jan 2022 - Jan 2023
    • Plano, Texas, United States

    • Built and developed Internal Closing Dept., establishing operational processes, procedures, policies, and work- flow. • Drive customization to continually improve enhancements and workflow to LOS system. • Collaborate with Encompass Support Director to continually customize and enhance LOS system to provide efficiencies and improvement to workflow.• Brought on new Closing Attorney. Implemented training, coordinated with new vendors to establish policies and procedures. • Reviewed funding packages and ordered wires as needed.• MERS Administrator.• Investigate and respond to all quality control audits.

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  APM/American Pacific Mortgage

  • Rocklin, California, United States

  • Processing Manager

    • Aug 2020 - Dec 2021
    • Rocklin, California, United States

    • Manage staff of 2 processors and 1 LOA.• Manage division pipeline to ensure on time closings based on close of escrow and lock expiration dates while meeting company’s SLA’s.• Process loans due to extremely high volume.• Enacted changes to workflow and assignment of duties to enhance and streamline workflow.• Provide effective training and on-going mentoring to processors Loan Officer Assistant.• Branch resource for fielding questions from Sales, including guidelines and assist with structuring loan.

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  LendUS, LLC

  • Remote

  • National Processing Manager

    • Sep 2019 - Apr 2020
    • Remote

    • Manage staff of 4 Regional Processing Managers and up to 80 processors. • Manage and lead direct reports by providing guidance and expectations related to hiring, training, and coaching and performance management.• Monitor workload to ensure proper load balancing.• Ensure workflow compliment and support the overall goals of the sales team as well as those of operations and compliance.• Investigate and respond to all quality control audits• Developed and implemented corporate policy and procedures.• Managed companywide pipeline to ensure on time closings based on close of escrow and lock expiration dates while meeting company’s SLA’s.• Worked closely with underwriting manager to resolve issues with loans in process and post-closing issues.• Provided branch support including fielding questions, resolving problems with both internal personnel.• Performed random audits of all loans submitted to underwriting and performed pre-submission review of all jumbo loans submitted to underwriting to ensure quality loan submissions.Highlighted Contributions• Drive customization to continually improve enhancements and workflow to LOS system. • Implemented companywide initiative to utilize D1C and AIM on conforming loan products.• Implemented companywide initiative to utilize Loan Beam for all self-employed borrowers.

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  Opes Advisors, A Division of Flagstar Bank

  • Regional Operations Manager (Corporate Office)

    • Sep 2016 - Feb 2019

    Managed up to 20 processors and operations specialist. Recruited, interviewed, trained, developed, and motivated for all department personnel. Accountable for all personnel related issues and performance. Primary resource for all operational issues for branch managers, loan officers and operational staff. Ensured workflow complimented and supported the overall goals of the sales team, operations and compliance. Investigated and responded to all quality control audits. Originated employee loans and repurchase loan requests. Managed ECOA Reg B / Adverse Department, issuing of N.O.I.A.s, Appraisal Dispute Desk, and Appraisal Desk, submitting appraisals to investors and Flagstar Bank for appraisal review.

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  Sindeo, Inc.

  • Director Operations

    • Dec 2015 - Sep 2016

    • Build and develop Banked Retail Channel, establishing operational processes, procedures, policies, and work flow. This includes working with consultant to customize and build out LOS.• Develop and implement centralized Disclosure Department.• Responsible for daily management of loan processing, underwriting, closing, funding and post-closing functions. Manage and lead direct reports by providing guidance and expectations related to hiring, training, and coaching and performance management.• Exercise appropriate judgment and authority in interpreting and making knowledgeable loan decisions or exceptions.• Working with reporting vendor to develop reports to monitor KPI’s. Analyze the outcome of reporting and make recommended procedure or system changes to improve operational performance.

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  Commerce Mortgage

  • San Ramon, CA

  • Assistant Operations Manager/Processing Manager

    • Aug 2010 - Dec 2015
    • San Ramon, CA

    Directed operations for 16 branches and managed staff of 65 (processors and sales coordinators) in California and Colorado. Developed and implemented corporate policy and procedures. Managed companywide pipeline to ensure on time closings based on close of escrow and lock expiration dates while meeting company’s SLA’s. Worked closely with underwriting manager to resolve issues with loans in process and post-closing issues. Originated employee loans and repurchase loan requests.

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  Envoy Mortgage, LTD

  • CA, WA, AZ, OR, ID

  • Regional Operations Manager

    • Sep 2014 - Feb 2015
    • CA, WA, AZ, OR, ID

    Oversaw all facets of mortgage operations for Western Region from origination through funding. Managed processors in CA & WA regions, and third level underwriting requests between branches and underwriting manager. Reviewed and managed Branch Score Card, Branch Rankings Report and Operational Staff metrics to ensure branches and individual performance met or exceeded company standards. Primary resource for all operational issues for branch managers, loan officers and operational staff. Focused on loans closed per FTE, suspended files, and adverse compliance. Approved revenue shortages per loan and branch.Highlighted Contributions• Developed, facilitated and implemented all operations’ processes, initiatives and policies for Western Region.• Worked closely and assisted Regional Vice President with all on-boarding and off-boarding of branches, sales and operations staff, including initial and ongoing training of processors and loan officer assistants.• Member of Loan Committee.

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  Reunion Mortgage

  • Milpitas, CA

  • Operations Manager

    • Apr 2010 - Aug 2010
    • Milpitas, CA

    Managed 3 branches and activities of each department while directing loan flow from setup through loan purchase. Direct reports included: set-up/disclosures, sales coordinators, processors and underwriters. Underwrite GSE conforming and Jumbo delegated loans. Ensured production turn times were met by pipeline management through close of escrow and lock expiration dates. Provided branch support including fielding questions, resolving problems with both internal personnel and brokers. Investigated and responded to all quality control audits. Recruited, interviewed, trained, developed, and motivated department personnel.

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  Eloan

  • Pleasanton, CA

  • Production/Operations Manager

    • Sep 1997 - Apr 2009
    • Pleasanton, CA

    Established company policies and procedures as member of start-up team. Managed cross-functional team of 18 to 30 professionals responsible for all facets of loan origination. Experience includes origination, processing, underwriting, funding and post-closing. Underwrite GSE conforming and Jumbo delegated loans. Provided effective training to loan consultants and processors. Responsible for recruiting, hiring, terminations, mentoring, and employee performance evaluations. Discern conflict resolutions with any problem loans in order to provide excellent customer service. Developed and implemented employee compensation package in collaboration with management team. Collaborate on Product Development implementation and roll out. Maintained loan quality and integrity, investigated and cleared investor suspense conditions through supervision of suspense auditors, reviewed credit exceptions for approval, and perfected collateral. Managed problem loan resolution and developed strategic plans to aid in loan repurchase. Originated self-sourced loan requests. Vendor relations with appraisal, credit report, tax service, flood and MI companies.Highlighted Contributions