Experience

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  RapidScale

  • Raleigh-Durham, North Carolina Area

  • Financial Analyst

    • Jul 2017 - Present
    • Raleigh-Durham, North Carolina Area

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  TierPoint (formerly Windstream Hosted Solutions)

  • Raleigh-Durham, North Carolina Area

  • Supervisor Collections

    • Dec 2015 - Mar 2017
    • Raleigh-Durham, North Carolina Area

    • Utilizes daily collection phone calls and emails to ensure timely collections.• Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice• Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed• Follows company policy in the collections of overdue accounts. • Maintains files on credit risk/delinquent accounts and follow up to these customers• Monitors customer accounts and collects domestic and international delinquent accounts• Works with past due accounts for collection issues• Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.• Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off. • Provided DSO reporting and regular reviews. • Resolves invoice discrepancies.• Interfaced with customer and internal contacts for resolution of customer concerns and disputes.• Resolved customer disputes resulting in an increased consumer and customer satisfaction.• Administrator for Non-Autorenewal and Termination Requests• Customer contract term validation.• Review for eligibility • Provide calculate Early Termination Fees were applicable.• Prepare packages for 3rd Party Collection and Legal

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  Windstream Hosted Solutions (formerly Hosted Solutions)

  • Raleigh-Durham, North Carolina Area

  • Billing / Collections Analyst / Financial Analyst II

    • Aug 2009 - Dec 2010
    • Raleigh-Durham, North Carolina Area

    • Manages the collection and distribution of cash to the A/R file.• Utilizes daily collection phone calls and emails to ensure timely collections.• Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice• Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed• Follows company policy in the collections of overdue accounts. • Maintains files on credit risk/delinquent accounts and follow up to these customers• Monitors customer accounts and collects domestic and international delinquent accounts• Resolves invoice discrepancies• Works with past due accounts for collection issues• Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.• Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off. • Provided DSO reporting and regular reviews.

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  Accountants International

  • Raleigh-Durham, North Carolina Area

  • Contract A/R Specialist

    • Apr 2009 - Aug 2009
    • Raleigh-Durham, North Carolina Area

    Assignment - Hosted Solutions.AR Platypus / AR Netsuite• Manages the collection and distribution of cash to the A/R file.• Utilizes daily collection phone calls and emails to ensure timely collections.• Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice• Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed• Follows company policy in the collections of overdue accounts. • Maintains files on credit risk/delinquent accounts and follow up to these customers• Monitors customer accounts and collects domestic and international delinquent accounts• Resolves invoice discrepancies• Works with past due accounts for collection issues• Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.• Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off. • Provided DSO reporting and regular reviews.

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  Wavecom

  • Raleigh-Durham, North Carolina Area

  • A/R Specialist

    • Oct 2007 - Apr 2009
    • Raleigh-Durham, North Carolina Area

    A/R - SAP• Booked sales and prepared customer invoices / credit notes in SAP.• Ensured proper billing of invoices along with accurately providing support to Global companiesutilizing SAP• Reconciled invoices and shipment documents.• Prepared and collaborated reports and verified accuracy of all generated billing.• Processed and reconciled bank daily.• Managed the collection and distribution of cash to the A/R file.• Utilized account / revenue guidelines to achieve target numbers.• Strengthened customer relationships via telephone and email communication. • Interfaced with customer and internal contacts for resolution of customer concerns.• Resolved customer disputes resulting in an increased consumer and customer satisfaction.• Escalated information to appropriate parties.• Maintained accurate Payment Forecasting to management with the focus of reaching weekly A/R objectives.• Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off. • Provided DSO reporting and regular reviews. • Created, maintained and updated credit files for each customer.• Generated credit reports, obtained financial statements, bank and trade references. • Performed assigned month-end, quarter-end, year-end financial closing activities. • Provided back up and support to the A/P accountant• Provided back up and support to Purchasing• Developed SAP super-user skills to complete job responsibilities and support and training all company finance personnel. • Recognized by management for outstanding contributions

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  The Executive Staffing Group

  • Raleigh-Durham, North Carolina Area

  • Contract A/R Specialist

    • Apr 2007 - Oct 2007
    • Raleigh-Durham, North Carolina Area

    • Assignment - Wavecom, Inc• A/R - SAP• Booked sales and prepared customer invoices / credit notes in SAP.• Ensured proper billing of invoices along with accurately providing support to Global companiesutilizing SAP• Reconciled invoices and shipment documents.• Prepared and collaborated reports and verified accuracy of all generated billing.• Processed and reconciled bank daily.• Managed the collection and distribution of cash to the A/R file.• Utilized account / revenue guidelines to achieve target numbers.• Strengthened customer relationships via telephone and email communication. • Interfaced with customer and internal contacts for resolution of customer concerns.• Resolved customer disputes resulting in an increased consumer and customer satisfaction.• Escalated information to appropriate parties.• Maintained accurate Payment Forecasting to management with the focus of reaching weekly A/R objectives.• Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off. • Provided DSO reporting and regular reviews. • Created, maintained and updated credit files for each customer.• Generated credit reports, obtained financial statements, bank and trade references. • Performed assigned month-end, quarter-end, year-end financial closing activities. • Provided back up and support to the A/P accountant• Provided back up and support to Purchasing• Developed SAP super-user skills to complete job responsibilities and support and training all company finance personnel. • Recognized by management for outstanding contributions

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  Lenovo

  • Raleigh-Durham, North Carolina Area

  • Advanced Customer Fulfillment Administrator, Accounts Receivable

    • May 2005 - Sep 2005
    • Raleigh-Durham, North Carolina Area

    • A/R - SAP, CCS, CCIS and BRIOEnsured proper billing of invoices along with accurately providing support to multipleFortune 500 companies utilizing SAP.• Managed the cash collection and distribution from multiple Fortune 500 companies.• Utilized account / revenue guidelines to achieve target numbers.• Prepared and collaborated reports and verified accuracy of all generated billing.• Interfaced with customer and internal contacts for resolution of customer concerns.• Increased consumer and customer satisfaction through dispute resolution.• Maintained accurate Forecasting to management with the focus of reaching monthly A/R objectives at both individual and team levels.

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  IBM

  • Raleigh-Durham, North Carolina Area

  • Advanced Customer Fulfillment Administrator, Accounts Receivable

    • Sep 1996 - May 2005
    • Raleigh-Durham, North Carolina Area

    A/R - SAP, CCS, CCIS and BRIO (3/2004-9/2005)• Ensured proper billing of invoices along with accurately providing support to multipleFortune 500 companies utilizing SAP.• Managed the cash collection and distribution from multiple Fortune 500 companies.• Utilized account / revenue guidelines to achieve target numbers.• Prepared and collaborated reports and verified accuracy of all generated billing.• Interfaced with customer and internal contacts for resolution of customer concerns.• Increased consumer and customer satisfaction through dispute resolution.• Maintained accurate Forecasting to management with the focus of reaching monthly A/R objectives at both individual and team levels.PCD Returns (8/1998-3/2004)• Scheduled, processed and reconciled product returns for major IBM business partners utilizing SAP.• Issued applicable credits for those returns.• Prepared and maintained Excel files to track open returns issues for IBM Business Partners.• Prepared weekly status reports for management.• Trained new employees on the IBM Returns processes.• Recognized by management for outstanding contributions.A/R - JDE (9/1996-8/1998)• Ensured proper billing of invoices and provided support to multiple Fortune 500 companies and individual consumers utilizing JDE collection system.• Managed the collection and distribution of cash from same.• Utilized account / revenue guidelines to achieve target numbers.• Collaborated reports and verified accuracy of all generated billing.• Interfaced with customer and internal contacts for resolution of customer concerns.• Resolved customer disputes resulting in an increased consumer and customer satisfaction. • Maintained accurate personal Forecasting to management with the focus of reaching monthly A/R objectives, at both individual and team levels.• Prepared weekly account status reports for management.• Initiated and completed the sunset of JDE A/R.• Recognized by management for outstanding contributions.

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  Manpower

  • Raleigh-Durham, North Carolina Area

  • Clerical Temp

    • Aug 1995 - Sep 1996
    • Raleigh-Durham, North Carolina Area

    • Various temporary clerical assignments 08/1995 - 09/1996 (IBM 11/1995 - 09/1996)

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  BAX Global

  • Tulsa, Oklahoma Area

  • Customer Service Agent

    • Mar 1988 - Sep 1993
    • Tulsa, Oklahoma Area