Experience

• 

  Living with Gadolinium, LLC

  • Meridian, Idaho

  • Advocate for Medically-injured Patients

    • Apr 2018 - Present
    • Meridian, Idaho

    Active advocate for bone afide #InformedConsent, #Transparency,  #Truth.The goals remain simple (even as I often remain bed-/house- bound struggling from a host of symptoms and associations and fight the constant battle to regain health amongst a list of new diagnoses): - To educate, support, humanize, and promote an open dialogue that helps those retaining and struggling from Gadolinium Heavy Metal Poisoning. - To advance Informed Consent, Truth, Transparency for the use of this and all drugs.- To partner with scientists, doctors, researchers and even the drug manufacturers to find solutions.Gadolinium, a toxic rare earth metal retained in everyone injected - in the brain, bones, tissue and organs, as acknowledged by the manufacturers signed letter of May 2018.  An adverse reaction is often life changing. There is #NoCure or #Antidote and the topic of this rare earth metal and drug remains largely undiscussed.The ONLY way Gadolinium gets into the body is when injected as part of  the (MRI) Magnetic Resonance Imaging diagnostic protocol. This toxin is also now found in water supplies worldwide and has a negative impact to aquatic and plant life.I have spent years researching, learning and applying new knowledge about the effects of Gadolinium to help my body heal. At the same time, I have met and spoken with thousands who are also poisoned. To learn more, visit Living with Gadolinium, LLC - https://m.facebook.com/livingwithgadadminAn active link to one of multiple FB Support Groups for Gadolinium - MRI Gadolinium Contrast Safety Side Effects & Toxicity Research - https://www.facebook.com/groups/1431383276922546

• 

  Scentsy, Inc.

  • Meridian, Idaho

  • Translation and Content Management Manager

    • 2013 - 2016
    • Meridian, Idaho

    Lead a team of in-house translation coordinators and third party translation suppliers responsible to translate all copy for sales, marketing, and communication projects for all Consultant- and customer-facing tools and promotions.Liaison with copywriting team, traffic, designers and design managers, web designers, and others to ensure we are productive and efficient in the completion of creative work to help Scentsy, Inc. grow and thrive.Key accomplishmentso Implemented world class CAT tool, used by internal team and external suppliers to manage Scentsy translations.o Facilitator for Scentsy Family Foundation Direct Giving and Scholarship programs.o Developed KPI team metrics.o Managed SharePoint implementation used for storage and management of marketing team source content files.o Responsible for oversight of company archivist activities.o Facilitated team management of the Tour program, open to the public, employee family, friends, consultants and customers.

• 

  Hewlett-Packard

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Program Manager, Globalization & Translation Management

    • 2006 - 2013

    Program manager focused on five key areas of HP’s Enterprise Translation Management Architecture (ETMA) implementation. • Vendor management - Created standardized process to facilitate setup, training, access and management of HP’s Approved Translation Suppliers into ETMA. Collaborated with Global Procurement to develop contract exhibits, SOWs, pricing model and additional tools and processes that facilitated on-boarding and ongoing management of suppliers working in ETMA. • Communications - Developed communication strategy, intranet/extranet websites and additional processes to keep vendors and HP stakeholders apprised of system status, best practices and upcoming release schedules.• Reporting/Metrics - Designed, created and maintained KPI Metrics Access database for monthly program and ad-hoc reporting and analysis. • Support - Managed 24*7 offshore service desk team members and processes to support ETMA vendors and HP stakeholders (more than 1500 users). • On-boarding - Led and coordinated efforts of HP Stakeholders to migrate HP translation activities into ETMA environment. Key accomplishmentso Key contributor to program global savings of $15.68M in FY’12.o Led supplier implementation for 20 supplier companies so they can successfully manage day-to-day translation activities on behalf of HP stakeholders. o Worked with technology supplier to identify and implement fixes to reduce ETMA system errors thus reducing negative impact to project turnaround times. o Identified opportunities for service desk to promote self-help and best practice processes to vendors and system users that increased user satisfaction while minimizing and defusing escalations.

  • Program Manager, HP Product Master Translation Management

    • 2005 - 2007

    Managed end-to-end translation process for Product Master, HP’s content management system of record for marketing and support product hierarchy. Key accomplishmentso Implemented HP’s first machine translations (KbTS – Knowledge-based Translation System) process resulting in a cost savings of 30% for all languages. o Migrated program to a single supplier, reducing costs and improving turnaround time. o Negotiated a 10% supplier discount on all translations. Introduced major process improvements including central billing and reporting model, which are still used today. o Competed as finalist (over 200 entries submitted) for Best Efficiency Improvement in 2007’s HP CIRCLE Awards competition.

• 

  HP Product Support Division, Knowledge Publishing Group (KPG)

  • Business Systems Analyst / Business Project Manager, Concentra Content Management System

    • 2001 - 2006

    Managed business requirement processes from worldwide teams. Implemented and led communication efforts to bridge gaps between Concentra IT team, worldwide users and vendors. Developed and maintained communication tools, which included newsletters, dashboards and other educational tools. Key accomplishmentso Worked across internal and 3rd party teams of people with different technical and business skill levels to identify and capture business requirements for inclusion in future releases of the toolset.o Created and implemented communication and training plans that improved overall customer involvement and satisfaction.o Additionally responsible for consolidating and developing materials for review of eSupport CSAT scores, regional scorecard and top issues, and led meetings with all Global PSG product divisional leads.

  • Supplier Coordinator, HP Product Support Division, Knowledge Publishing Group (KPG)

    • 1996 - 2001

    Developed an outsourcing strategy that enabled content creation of support information for HP end-user customers. Implemented TRQDCE supplier review process used by all content development vendors. Worked with procurement to qualify suppliers from Request for Proposal (RFP) through final contract negotiations. Created and provided consistent process and training materials used by KPG team and vendors. Key accomplishmentso Aligned supplier base with divisional vendors that reduced costs and turnaround times.o Negotiated supplier pricing.o Forecasted project workloads and budget based on capacity planning.

  • Technical Editor – HP Support Assistant (HPSA) CD-ROM Subscription Service

    • 1992 - 1996

    Managed project production cycle from information gathering through release of master copy. Created process with PSD Support Marketing to provide HPSA as an inbox solution for NPI product releases. Key accomplishmentso Redesigned CD based on the results of customer satisfaction surveys.