Experience

• 

  Freelance

  • Language Teacher

    • Dec 2019 - Present

    Portuguese teacher.

• 

  Check-in Bocas

  • Bocas del Toro, Panama

  • Co-Founder and Managing Director (Property Management company)

    • Feb 2015 - Nov 2019
    • Bocas del Toro, Panama

    Co-founder of an ECO project to develop sustainable tourism in a remote island while supporting local growth and development. Successfully prospected and managed the renovation of 13 properties to start this project. High pressured undeveloped environment. Multilingual communication. Coordination of all administrative and operational work. Responsible for the accounting, HR recruitment and training, ensuring positive user experience, inventory administration, data analysis, e-commerce and yield management. Implemented social responsibility initiatives, local training, environment conservation & community care.

• 

  urban apartments berlin

  • Berlin Area, Germany

  • Office Coordinator

    • Nov 2013 - Dec 2014
    • Berlin Area, Germany

    Coordination of operational tasks and administrative work for +30 properties. Restructured internal procedures to improve communication and workflow. Implemented quality control and time saving strategies.

• 

  HouseTrip

  • Lisboa e Região, Portugal

  • Host Account Executive

    • Nov 2012 - May 2013
    • Lisboa e Região, Portugal

    Management support to hosts by phone and email for the South American market. Handling complaints. Detected a few company product mistakes that helped to deliver a better website.

• 

  Lisbon rentals

  • Lisboa e Região, Portugal

  • Operations Manager

    • Jun 2011 - Aug 2012
    • Lisboa e Região, Portugal

    Responsible for 10 apartments in Lisbon city center. Reservations, pricing, e-commerce, customer care. Monitoring housekeeping and maintenance. Implemented customer experience and yield management.

• 

  Antelope Park

  • Gweru, Zimbabwe

  • Intern Food & Beverage, Front & Back office, Housekeeping

    • Jun 2010 - Aug 2010
    • Gweru, Zimbabwe

    Preparing Portuguese dishes for an average of 70 people. Welcoming guests, managing reservations, complaints and suggestions. Public Relations. Housekeeping and laundry tasks.

• 

  Teleperformance

  • Lisboa e Região, Portugal

  • Sales Agent and Customer Care (part-time working student)

    • Sep 2006 - Apr 2010
    • Lisboa e Região, Portugal

    Promoting magazines subscriptions by phone. Answering enquiries and giving assistance to customers by telephone for Auchan group. Earned best employee of the year.

• 

  Uno Astrolodge

  • Tulum, Mexico

  • Intern Food & Beverage

    • Jun 2009 - Aug 2009
    • Tulum, Mexico

    Mise en place breakfast and lunch, preparation of an organic breakfast and oriental based meals for an average of 10 people. Daily stock inventory. Public Relations