Experience

• 

  AVEVA

  • United Kingdom
  • Software Development
  • 700 & Above Employee

  • Services Director, Engineering BU, North America at AVEVA

    • Jan 2023 - Present

  • Service Delivery Manager - Enterprise Solutions Project Delivery, North America

    • Aug 2002 - Present

    Point of contact for the regional Sales and Business Development teams in the region for all qualified opportunities which lead to getting Information Management Services Delivery work.Responsibility in the region for the Proposal, Proposal Evaluation sign-off process, and for managing the activities around solution definition, estimations, planning and staffing.Accountable for the Enterprise Solutions services KPIs (on utilization and gross profit margins) for Information Management projects executed in the region (including paid scoping studies or paid pilot projects).Overall responsibility for the line management and people development of the team and delivery of services in the region.Technical Support Manager for existing customers to introduce functionality in new software releases and manage their satisfaction and Helpdesk ticket responses.To support identification and development of suitable Service Delivery Partner companies.

  • Senior Application Consultant

    • Aug 2002 - Present

    Senior Application Consultant for AVEVA NET.Pre-Sales Consultant for AVEVA NET.Sole Database Administrator responsible for a major Chemical Engineering client’s entire Plant data stored in AVEVA’s VANTAGE Plant Engineering databases (Oracle).PDMS Application Support and Customization.

  • Head of Professional Services, Global Services, North America

    • Apr 2014 - Jan 2023

• 

  BE&K

  • Commercial Applications Team Leader

    • Sep 2000 - Aug 2002

    Responsible for installation and management of SQL Server applications used by Cost Control, Procurement, Estimating, Planning and Scheduling, and Quality Control Departments for Industrial Engineering Projects. Approximately 100 - 150 million dollars’ worth of project data reside on the servers, which resulted in a comprehensive set of industrial engineering, procurement, and construction design tools surrounding one completely integrated database, providing a single point of entry.

• 

  Computer Sciences Corporation

  • UNIX Systems Administrator, UNIX eBusiness Liaison

    • Nov 1999 - Sep 2000

    UNIX System and Oracle Database Administration.e-Business LiaisonLead UNIX Engineering contact for e-Business projects responsible for managing workload, scheduling priorities, installations for team and hardware support vendors, and project meetings. Coordinated activities between Unix Engineering, Oracle DBA’s, Networking, Firewall, and Web Implementation teams. Monitored compliance with Service Level Agreements.UNIX Systems Administrator responsible for management, installation and configuration of new hardware for projects, creating user accounts, installing software, upgrading patch levels, writing start/stop scripts for applications, performing 24x7 rotating pager duties, and working with hardware vendors.

• 

  DuPont

  • Advanced Engineering Systems, Application Specialist

    • Nov 1996 - Nov 1999

    Worked in Advanced Engineering Systems (AES) Group as a software analyst conducting software development and support of AVEVA’s Plant Design Management System (PDMS) and Review applications. Responsibilities included: database administration, application development, C-shell and Perl scripting, and Helpdesk support servicing over 400 users world-wideTraveled worldwide to plant sites to set up networks, install software, write technical documentation/manuals, and teach classes on 3D software applications. AES Group LAN Owner. NT Systems Administrator.

• 

  On-Board Engineering Corporation

  • PDMS Team Leader and Electrical and Instrument Designer

    • Jun 1990 - Oct 1996

    First-line manager for 10 PDMS team members. Responsibilities included: scheduling weekly team meetings, training and development of new employees, input for performance reviews, managing team workloads, and setting priorities.Electircal and Instrument Designer.